Collections Specialist

clarivate; India; On-site; INR 400,000 - 700,000; Full time

Job summary

Clarivate in India seeks a debt collection professional to actively engage in overdue collections via phone, email, and official correspondence; analyze accounts, identify discrepancies, and plan timely resolutions to payment issues.

You will monitor performance metrics, prepare detailed reports on collection activities, collaborate with internal teams to resolve disputes, and stay updated on industry best practices to ensure compliance and improve cash flow.

Qualifications

• 2 years of higher education or equivalent experience.
• Experience in accounts receivable or debt collection is preferred.
• Strong analytical and communication skills.

Responsibilities

• Actively engage in the collection of overdue debt using various communication methods.
• Analyze client accounts to identify discrepancies and resolve payments.
• Identify root causes of late, short, or non-payment and develop a plan.
• Prepare account reconciliations to ensure data accuracy.
• Maintain performance metrics and create reports to track collection outcomes.
• Collaborate with internal stakeholders to resolve customer disputes.
• Provide recommendations to improve collection strategies and reduce aged debts.
• Ensure compliance with legal standards and industry best practices.

Skills

Debt collection

Analytical thinking

Root cause analysis

Stakeholder collaboration

Reporting & metrics

Compliance

Education

2 Years of higher education or equivalent experience

Job description

Job Responsibilities:

• Actively engage in the collection of overdue debt using various communication methods like phone, email, and official correspondence.
• Analyze client accounts to identify discrepancies and work towards prompt resolution of payment issues.
• Identify root causes of late payment , short-payment, or non-payment and develop a plan to re solve.
• Perform in-depth research into payments and prepare account reconciliations to ensure data accuracy.
• Maintain performance metrics and create detailed reports to track collection efforts and outcomes.
• Collaborate with internal stakeholders to facilitate smooth resolution of customer disputes.
• Provide recommendations for improving collection strategies and reducing aged debts.
• Stay updated with industry best practices in debt recovery and ensure compliance with legal standards.

Minimum Qualifications:

• 2 Years of higher education or equivalent experience

Job Category Summary:

M anag e s the Accounts Receivable portfolio including overdue invoices , and ensur es the organization maintains healthy cash flow. P roactive ly communicat es with clients, resolving payment issues and identifying root cause issues, collaborating with internal teams to handle disputes efficiently . O ptimiz es the collection process, improving payment timelines, and driving customer satisfaction. R esponsible for overseeing strategic initiatives that align with the organization's financial objectives .

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.