Accounts Receivable Collections

Navsan; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Navsan in Hyderabad, India, seeks an experienced Collection Specialist to manage client receivables and ensure timely payments for B2B accounts. You will establish professional communication with clients and strive to preserve strong relationships while recovering outstanding debts.

You will analyze account statuses, issue collection letters, and call clients, targeting productivity while complying with debt collection regulations.

Qualifications

• Bachelors degree in commerce, accounting, finance, business administration, or related field.
• 6-8 years of experience in B2B voice-based collections with at least 3+ years US collections.
• Excellent US voice communication skills with strong verbal English proficiency.
• Knowledge of ERP/accounting systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, or similar platforms.
• Experience handling disputes, deductions, short payments, and unapplied cash.
• Ability to work independently and meet collection and productivity targets.
• Strong knowledge of debt collection regulations and best practices.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Strong analytical skills with attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Contact clients to collect payments on outstanding invoices
• Review account details and identify any discrepancies or disputes
• Maintain accurate and updated records of all collection activities
• Collaborate with the other teams to understand customer accounts
• Analyze account aging reports to prioritize collection efforts

Skills

US collections experience

English communication

Analytical skills

High call-volume handling

Team collaboration

Independent work

Prioritization

Attention to detail

Education

Bachelor's degree in Commerce/Accounting/Finance/Business Administration

Tools

MS Excel (VLOOKUP/XLOOKUP)

SAP

Oracle

NetSuite

Microsoft Dynamics

Job description

• Bachelors degree in commerce, Accounting, Finance, Business Administration, or related field.
• 6-8 years of experience in B2B voice-based collections or customer service process with at least 3+ years of experience in US collections.
• Excellent US voice communication skills with strong verbal English proficiency.
• Ability to handle high call volumes and work under pressure.
• Good knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, filters.
• Ability to work independently and meet collection and productivity targets.
• Proven experience as a Collection Specialist in B2B or in a similar role
• Strong knowledge of debt collection regulations and best practices
• Ability to manage multiple accounts and prioritize tasks effectively
• Strong analytical skills with attention to detail
• Ability to work independently and as part of a team
• Knowledge of ERP/accounting systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, or similar platforms.
• Experience handling disputes, deductions, short payments, and unapplied cash

Responsibilities

We are seeking a dedicated and detail-oriented Collection Specialist to join our dynamic team.

As a Collection Specialist, you will play a crucial role in managing the companys receivables and ensuring timely payments from clients.

Your primary responsibility will be to establish effective communication with clients to resolve outstanding debts while maintaining a positive relationship.

You will analyze account statuses, send out collection letters, and make phone calls in a professional manner.

The ideal candidate will possess excellent negotiation skills, and the ability to handle sensitive situations with tact and professionalism.

This role involves collecting debt from our clients; it therefore requires a careful and professional approach.

While persistence is important, aggressive collection tactics will not be permitted, and all interactions must maintain a respectful and client-focused tone.

• Contact clients to collect payments on outstanding invoices
• Review account details and identify any discrepancies or disputes
• Maintain accurate and updated records of all collection activities
• Collaborate with the other teams to understand customer accounts
• Analyze account aging reports to prioritize collection efforts