Collections Specialist

Clarivate Analytics; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Clarivate Analytics is seeking an Accounts Receivable/Collections professional in Chennai to actively collect overdue debts via phone, email, and official correspondence. You will analyze client accounts to identify discrepancies, resolve payment issues, and develop plans to address root causes of late or non-payment.

The role emphasizes accuracy, reporting, and compliance. The candidate will maintain performance metrics, prepare reconciliations, and collaborate with internal teams to resolve

Qualifications

• 2 years of higher education or equivalent experience.

Responsibilities

• Actively engage in the collection of overdue debt using various communication methods such as phone, email, and official correspondence.
• Analyze client accounts to identify discrepancies and work toward prompt resolution of payment issues.
• Identify root causes of late payment, short-payment, or non-payment and develop a plan to resolve.
• Perform in-depth research into payments and prepare account reconciliations to ensure data accuracy.
• Maintain performance metrics and create detailed reports to track collection efforts and outcomes.
• Collaborate with internal stakeholders to facilitate smooth resolution of customer disputes.
• Provide recommendations for improving collection strategies and reducing aged debts.
• Stay updated with industry best practices in debt recovery and ensure compliance with legal standards.

Skills

Debt collection

Accounts Receivable

Dispute resolution

Data reconciliation

Reporting

Education

Higher education or equivalent experience

Job description

Job Responsibilities: Actively engage in the collection of overdue debt using various communication methods like phone, email, and official correspondence. Analyze client accounts to identify discrepancies and work towards prompt resolution of payment issues. Identify root causes of late payment, short-payment, or non-payment and develop a plan to resolve. Perform in-depth research into payments and prepare account reconciliations to ensure data accuracy. Maintain performance metrics and create detailed reports to track collection efforts and outcomes. Collaborate with internal stakeholders to facilitate smooth resolution of customer disputes. Provide recommendations for improving collection strategies and reducing aged debts. Stay updated with industry best practices in debt recovery and ensure compliance with legal standards.

Minimum Qualifications: 2 Years of higher education or equivalent experience.

Job Category Summary: Manages the Accounts Receivable portfolio including overdue invoices, and ensures the organization maintains healthy cash flow. Proactively communicates with clients, resolving payment issues and identifying root cause issues, collaborating with internal teams to handle disputes efficiently. Optimizes the collection process, improving payment timelines, and driving customer satisfaction. Responsible for overseeing strategic initiatives that align with the organization's financial objectives.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. For more information, please visit clarivate.com.