Collections Specialist

Tata Consultancy Services; Gurugram District; On-site; INR 350,000 - 500,000; Full time

Job summary

Tata Consultancy Services in Gurugram is hiring for an experienced B2B collections professional with 1–3 years of relevant experience and at least 1 year in B2B collections. The role is based at Vatika Business Park, Gurgaon, with 24x7 shifts and rotating offs.

Responsibilities include following up on overdue invoices, owning accounts, coordinating with billing and originations teams, reconciling invoices, and providing basic Excel-based reporting and analysis.

Qualifications

• Experience in B2B collections and collections follow-up processes.
• Strong written and verbal English communication.
• Ability to own accounts and manage invoices and payment queries.
• Proficient in Excel (VLOOKUP, pivot) and basic reporting.

Skills

Follow-up skills

Verbal communication

Account ownership

Payment collection

Account maintenance

AP queries

Inter-team collaboration

Dispute resolution

Invoice reconciliation

Excel reporting

BAU tasks

Customer questions handling

B2B collections

Excel - VLOOKUP

Education

15 years of regular, full-time education

Job description

Experience

1 to 3 years of experience with Minimum 1 year in B2B Collections

Job Location

Vatika Business Park - GGN

Shift

24x7 – 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts

Education

Minimum 15 years of regular, full-time education (10 + 2 + 3)

Good-to-Have

• Good Follow up skills with customer for all collections activities
• Responsibility of / Expectations from the Role: Excellent Verbal and Written Communications skills to handle NA region customers.
• Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues.
• Calling for payment on overdue invoices for buckets in scope
• Doing maintenance on the account
• Handling accounts / payment queries from accounts payable team
• Interaction with other teams - billing, originations etc.
• Handling disputes and resolution
• Invoice reconciliation - Prebills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
• Basic Excel based reporting and analysis on assigned inventory.
• Daily task list with regards to regular BAU activities
• Orientation and ability to handle customer’s questions with regards to accounts
• Graduate with an exposure to B-2-B Collections environment
• Good Follow up skills with customer for all collections activities
• Handle customer questions or objections
• Language skill English NA Region.
• Strong analytical and Excel skills, including v-lookups and pivot tables