Credit & Collections Analyst

Salesforce; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

Salesforce in Hyderabad is seeking an experienced Accounts Receivable Specialist to manage B2B collections and maintain aged receivables. You will coordinate with Billing, Finance and Customer Service to resolve disputes and ensure timely payments.

The role requires 3+ years of B2B collections experience, knowledge of Indian tax laws, and proficiency with ARIBA and COUPA. A hybrid work arrangement at the Hyderabad office is available.

Qualifications

• 3+ years of B2B collections experience.
• Understanding of B2B Accounts Receivables process and OTC cycle.
• Knowledge of Indian Tax laws (GST, IGST, SGST) and Government E-billing portal (GST portal).
• Knowledge on E-invoicing and customer portal invoice upload (ARIBA, COUPA).
• Knowledge of Bad Debt and Write Off process.
• Able to understand contracts, MSA, and Legal documents.
• Understanding of account/service suspensions, third party collections.
• Excellent written and verbal communications.
• Intermediate skills in Microsoft Word, Excel, and Outlook.
• Quick learner, who is able to work independently in any stressful situations.

Responsibilities

• Ensure timely invoice collection and follow-up via email and phone on assigned accounts.
• Maintain AR records with post-correspondence updates to keep aging current and apply credits.
• Collaborate with Billing, Finance, Legal, Tax and Customer Service to resolve disputes and maintain client relationships.
• Review contracts, emails, and payments to understand the client matter before collections.
• Investigate short-payments and unapplied cash to close issues.
• Monitor high-risk accounts and escalate issues to management; reconcile complex ledgers.
• Prepare and analyze reports for bad debts, credit memos and adjustments.

Skills

Accounts receivable management

B2B collections

Communication skills

Negotiation

Tools

ARIBA

COUPA

GST portal

Job description

Job Responsibilities

• Ensure timely collection of invoices, and routine follow-up via emails and phone calls on assigned accounts, providing a high level of professionalism in all communications.
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally.
• Research contracts, past emails, payments, and other documentation to ensure all knowledge of the client matter is understood prior to beginning collection efforts
• Research short-payments and unapplied cash and follow through with appropriate measures as required to bring the issue to closure
• Monitor high-risk accounts and ensure timely escalation of challenges to management, Reconcile complex accounts and have excellent attention to detail.
• Prepare and analyse reports for bad debt-invoices, credit memos and other adjustments as necessary.

Mandatory Requirements

Minimum of 3+ Years of B2B collections experience.
Understanding of B2B Accounts Receivables process and complete knowledge of OTC cycle.
Knowledge of Indian Tax laws (GST, IGST, SGST) and Government E-billing portal (GST portal)
Knowledge on E-invoicing and customer portal invoice upload (ARIBA, COUPA etc.)
Knowledge of Bad Debt and Write Off process.
Able to understand contracts, MSA, and Legal documents.
Understanding of account/service suspensions, third party collections.
Excellent written and verbal communications
Intermediate skills in Microsoft Word, Excel, and Outlook
Quick learner, who is able to work independently in any stressful situations.

Qualifications:

This is a hybrid role work from Hyderabad office and should be flexible to support during business requirements.