Senior Executive - Collections

Centena Group; Chennai District; On-site; INR 500,000 - 750,000; Full time

Job summary

Centena International Services Pvt Ltd is seeking a proactive Collection Executive to manage customer collections, monitor receivables, and follow up on overdue payments while maintaining strong customer relationships.

You will coordinate with Sales and Finance teams, ensure adherence to credit terms, and help improve cash flow. The ideal candidate has excellent communication, negotiation skills, and experience with ERP systems and GST processes.

Qualifications

• Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or related discipline.
• 3–8 years of experience in Collections, Accounts Receivable, Credit Control or Finance.
• Experience in B2B collections is highly preferred.
• Exposure to ERP systems such as SAP, Oracle, Microsoft Dynamics, Tally or similar platforms will be an advantage.
• Good knowledge of GST invoices, payment reconciliation, and customer account management.

Responsibilities

• Monitor customer outstanding balances and Accounts Receivable ageing reports.
• Follow up with customers through phone calls, emails, and meetings for timely payment collection.
• Ensure collections are achieved within agreed credit terms.
• Coordinate with the Sales and Finance teams to resolve payment disputes, billing discrepancies, and documentation issues.
• Maintain accurate collection records and update customer payment status in the ERP system.
• Prepare daily, weekly, and monthly collection reports for management.
• Reconcile customer accounts and ensure timely allocation of receipts.
• Track customer credit limits and elevate overdue accounts when required.
• Support the Finance team during month-end closing and audit activities.
• Build and maintain positive relationships with customers while ensuring professional collection practices.
• Assist in implementing effective collection strategies to improve cash flow and reduce overdue receivables.
• Coordinate with legal or senior management for chronic overdue accounts whenever necessary.

Skills

Communication

Interpersonal skills

Negotiation

Problem-solving

Excel/MS Office

Multi-account management

Follow-up skills

Time management

Conflict resolution

Education

Bachelor's Degree in Commerce / Finance / Accounting / Business Administration

Tools

SAP

Oracle

Microsoft Dynamics

Tally

Job description

Company: Centena International Services Pvt Ltd

The Centena Group is a diversified multinational conglomerate with over 40 years of industry leadership, delivering innovative technology, engineering, scientific, and enterprise solutions across global markets. Headquartered in Dubai, the Group has operations in 100+ countries and has served over 13,500 customers worldwide through its network of specialized companies.

Driven by its purpose of "Enriching and Transforming People's Lives," Centena Group partners with leading global technology providers to deliver cutting-edge solutions across multiple industries. Its core business sectors include:

• Marine Navigation, Communication & Automation
• Security & Identification Systems
• Industrial Process Solutions
• Life, Analytical & Material Testing Sciences
• Education & Training Solutions
• Laboratory Furnishing Solutions

Centena Group operates through several renowned companies, including:

• Auto ID Systems India Pvt. Ltd.
• Maritronics India Pvt. Ltd.
• ScreenCheck India Pvt. Ltd.
• ATLAB
• Emphor DLAS
• IEP Process Solutions
• Tensosys
• LabSpace

With a strong culture of innovation, customer-centricity, and technical excellence, the Group maintains internationally recognized certifications including ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, reflecting its commitment to quality, environmental responsibility, and occupational health & safety.

Job Summary

We are looking for a proactive and detail-oriented Collection Executive to manage customer collections, monitor outstanding receivables, follow up on overdue payments, and maintain healthy customer relationships. The ideal candidate should possess excellent communication and negotiation skills with the ability to coordinate effectively with customers, sales teams, and internal stakeholders to ensure timely collections and improve cash flow.

Key Responsibilities

• Monitor customer outstanding balances and Accounts Receivable ageing reports.
• Follow up with customers through phone calls, emails, and meetings for timely payment collection.
• Ensure collections are achieved within agreed credit terms.
• Coordinate with the Sales and Finance teams to resolve payment disputes, billing discrepancies, and documentation issues.
• Maintain accurate collection records and update customer payment status in the ERP system.
• Prepare daily, weekly, and monthly collection reports for management.
• Reconcile customer accounts and ensure timely allocation of receipts.
• Track customer credit limits and elevate overdue accounts when required.
• Support the Finance team during month-end closing and audit activities.
• Build and maintain positive relationships with customers while ensuring professional collection practices.
• Assist in implementing effective collection strategies to improve cash flow and reduce overdue receivables.
• Coordinate with legal or senior management for chronic overdue accounts whenever necessary.

Required Qualifications

• Bachelor's Degree in Commerce (B.Com), Finance, Accounting, Business Administration, or related discipline.
• 3–8 years of experience in Collections, Accounts Receivable, Credit Control or Finance.
• Experience in B2B collections is highly preferred.
• Exposure to ERP systems such as SAP, Oracle, Microsoft Dynamics, Tally or similar platforms will be an advantage.
• Good knowledge of GST invoices, payment reconciliation, and customer account management.

Required Skills

• Strong communication and interpersonal skills.
• Excellent negotiation and persuasion abilities.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Excel and MS Office.
• Ability to manage multiple customer accounts simultaneously.
• Strong follow-up skills with attention to detail.
• Time management and organizational skills.
• Professional customer handling and conflict resolution.