Collection Specialist : B2B/B2C : Gurgaon : Max 5.5 LPA : Apply Now

Outpace Consulting Services; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

Outpace Consulting Services is hiring for a B2B Collection role in India. The job focuses on collecting payments from business customers with international invoicing terms, resolving disputes, and maintaining accurate records to support cash flow.

You will perform outbound calls, reconcile invoices, coordinate with billing and accounts payable, and ensure timely closures. Strong English communication and basic MS Excel skills are required, and a graduate degree is preferred.

Qualifications

• Minimum 1 year of experience in international voice process (B2B/B2C collections).
• Experience of OTC – Invoice Reconciliation & Dispute Resolution.
• Any Graduate.

Responsibilities

• Perform outbound calls to customers for collecting payments on overdue invoices.
• Manage and maintain customer accounts, ensuring accurate records.
• Handle queries from accounts payable teams and resolve payment-related issues.
• Coordinate with internal teams such as billing and originations for issue resolution.
• Excellent verbal and written communication skills in English.
• Process and apply payments accurately in the system.
• Manage dispute resolution and ensure timely closure.
• High attention to detail and accuracy in financial transactions.
• Good knowledge of MS Excel for reporting and basic data analysis.
• Perform invoice reconciliation including credit rebills, invoice splitting, PO changes, and adjustments.
• Strong problem-solving and coordination skills with cross-functional teams.
• Prepare basic Excel reports and analyze assigned account inventory.
• Complete daily task lists as per operational requirements.
• Ensure compliance with process guidelines and maintain service quality standards.

Skills

International voice process experience

Education

Any Graduate

Job description

Hi, We are hiring for one of India's leading IT & consulting organizations for the position of B2B Collection.

Summary

B2B collections (Business-to-Business collections) is the systematic process of collecting outstanding payments from other businesses for goods or services rendered, typically involving larger amounts and longer, customized credit terms compared to consumer debt. It is crucial for managing cash flow and requires maintaining professional, long-term relationships while securing payments.

Key Skills

• Minimum 1 year of experience in international voice process (B2B/B2C collections)


• Experience of OTC - Invoice Reconciliation & Dispute Resolution


• Any Graduate

Key Responsibilities

• Perform outbound calls to customers for collecting payments on overdue invoices


• Manage and maintain customer accounts, ensuring accurate records


• Handle queries from accounts payable teams and resolve payment-related issues


• Coordinate with internal teams such as billing and originations for issue resolution


• Excellent verbal and written communication skills in English


• Process and apply payments accurately in the system


• Manage dispute resolution and ensure timely closure


• High attention to detail and accuracy in financial transactions


• Good knowledge of MS Excel for reporting and basic data analysis


• Perform invoice reconciliation including credit rebills, invoice splitting, PO changes, and adjustments


• Strong problem-solving and coordination skills with cross-functional teams


• Prepare basic Excel reports and analyze assigned account inventory


• Complete daily task lists as per operational requirements


• Ensure compliance with process guidelines and maintain service quality standards