Collection Officer

PeopleStrong Pte Ltd; Solapur; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong Pte Ltd in Maharashtra Solapur seeks a collections associate to manage delinquency, communicate with customers, and ensure EMI payments are timely. You will negotiate settlements, document activity in LMS/CRM, and uphold ethical standards.

The ideal candidate demonstrates strong communication, empathy, active listening, and teamwork to support a healthy loan portfolio in a fast-paced environment.

Qualifications

• Experience in debt collection or collections.
• Familiarity with RBI guidelines and data privacy.

Responsibilities

• Manage and track accounts in the soft bucket (1–30 days past due) to ensure timely payments.
• Make proactive reminder calls, SMS, and emails, and conduct digital follow-ups with customers before and after the due date.
• Maintain a professional and empathetic approach while reminding customers of EMI schedules and guiding them through roadblocks.
• Negotiate payment commitments, set up post-dated cheques or ECS/NACH mandates, and secure timely collections.
• Maintain accurate daily call logs, payment tracking sheets, and LMS/CRM updates.
• Adhere to the company’s code of conduct, legal guidelines, and RBI regulations in debt collection.

Skills

Collection skills

Negotiation

Problem solving

Communication

Empathy and patience

Active listening

Team work

Education

12th

Job description

Collection Negotiation Skills Problem Solving Excellent Commuincation Empathy and patience Active listening Team work

12th

Job Description

Key Responsibilities

Early Delinquency Management: Manage and track accounts in the soft bucket (1–30 days past due) to ensure timely payments and maintain a healthy portfolio.

Customer Communication: Make proactive reminder calls, send SMS/emails, and conduct digital follow-ups with customers before and immediately after the due date.

Relationship Management: Maintain a professional and empathetic approach while reminding customers of their EMI schedules, understanding their payment roadblocks, and offering legitimate guidance.

Resolution & Negotiation: Negotiate payment commitments, set up post-dated cheques (PDCs) or Electronic Clearing Service (ECS/NACH) mandates, and secure timely collections.

Data & Reporting: Maintain accurate and up-to-date daily call logs, payment tracking sheets, and follow-up updates in the Loan Management System (LMS) / CRM.

Compliance & Ethics: Adhere strictly to the company’s code of conduct, legal guidelines, and regulatory frameworks (RBI guidelines) regarding customer privacy and fair practices in debt collection.