Collections Manager

Aye Finance; Rajgarh; On-site; INR 600,000 - 900,000; Full time

Job summary

AYE Finance Pvt Ltd in Madhya Pradesh seeks an Assistant Collection Manager to lead digital collection efforts for business, personal and unsecured loans. This role is based in Rajgarh and requires strong experience in managing delinquent accounts.

The candidate will drive collection strategies, supervise the team, analyze KPIs, and maintain customer relationships while recovering debts. Join a fast-growing NBFC with a focus on digital collections.

Responsibilities

• Managing Collection team for maintaining delinquent accounts allocated in Pre X (Pre PDD & Post PDD) collection follow up.
• Implementation & execution of collection strategy from up line for collection follow up in pre PDD allocation and post PDD accounts.
• Customer Centric approach collection follow up and analysis on feedback from customer
• Regularly analyzed key performance indicators(KPIs) to identify areas for improvement and implemented data-driven solutions.
• Successfully resolved escalated customer inquiries and complaints, preserving positive customer relationships while collecting outstanding debts.

Job description

*AYE Finance Pvt Ltd*ayefin.com*

One of the fastest-growing NBFCs, Aye Finance Pvt Ltd. provides Business Loans & Mortgage Loans to micro enterprises across India.

We are looking for Assistant Collection Manager at Madhya Pradesh.

Rajgarh

Experience: At least 4 Year of experience in digital collection Recovery in Business loans, Personal, and Unsecured loans (Small Ticket sizes), will be preferred.

• 1. Managing Collection team for maintaining delinquent accounts allocated in Pre X (Pre PDD & Post PDD) collection follow up.
• 2. Implementation & execution of collection strategy from up line for collection follow up in pre PDD allocation and post PDD accounts.
• 3. Customer Centric approach collection follow up and analysis on feedback from customer
• 4. Regularly analyzed key performance indicators(KPIs) to identify areas for improvement and implemented data-driven solutions.
• 5. Successfully resolved escalated customer inquiries and complaints, preserving positive customer relationships while collecting outstanding debts.