Assistant Collections Manager

Aye Finance Limited; Sehore; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Aye Finance Pvt Ltd in Madhya Pradesh seeks an Assistant Collection Manager to lead the digital collection recovery for business, personal, and unsecured loans. The role focuses on managing a collections team, executing strategies, and maintaining customer relationships in a high-volume environment.

Based in Sehore, the candidate should have at least 4 years of experience, with a strong track record in KPI monitoring and data-driven process improvements.

Formación

• At least 4 years of experience in digital collection recovery for business, personal, and unsecured loans.
• Experience in managing collections teams and implementing collection strategies.
• Strong focus on customer-centric collection approaches and feedback-driven improvements.
• Ability to monitor KPIs and drive data-driven solutions.

Responsabilidades

• Manage collection team for delinquent accounts across Pre X and Post PDD stages.
• Implement and execute collection strategy aligned with up-line guidance.
• Conduct customer-centric follow-ups and analyze feedback for process improvements.
• Regularly analyze KPIs to identify improvement areas and implement data-driven actions.
• Resolve escalated inquiries and complaints while preserving customer relationships.

Conocimientos

Digital collection recovery

Team management

KPI analysis

Customer-centric collection

Data-driven decision making

Descripción del empleo

*AYE Finance Pvt Ltd*ayefin.com*

One of the fastest-growing NBFCs, Aye Finance Pvt Ltd. provides Business Loans & Mortgage Loans to micro enterprises across India.

Looking for Assistant Collection Manager at Madhya Pradesh.

Sehore

Experience: At least 4 Year of experience in digital collection Recovery in Business loans, Personal, and Unsecured loans (Small Ticket sizes), will be preferred.

• Managing Collection team for maintaining delinquent accounts allocated in Pre X (Pre PDD & Post PDD) collection follow up.
• Implementation & execution of collection strategy from up line for collection follow up in pre PDD allocation and post PDD accounts.
• Customer Centric approach collection follow up and analysis on feedback from customer
• Regularly analyzed key performance indicators(KPIs) to identify areas for improvement and implemented data-driven solutions.
• Successfully resolved escalated customer inquiries and complaints, preserving positive customer relationships while collecting outstanding debts.