Collections Manager

Incred; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Incred in Pune is seeking a Collections Manager to lead the end-to-end collections process and ensure timely recovery of outstanding debts.

You will collaborate with internal teams, analyze performance metrics, and maintain accurate records while ensuring regulatory and industry compliance. Experience with CRM tools and strong negotiation skills are essential.

Qualifications

• Proven experience in collections management or a related field.
• Strong knowledge of collections principles, practices, and regulations.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and reporting skills.
• Experience with CRM software and other relevant tools.

Responsibilities

• Manage and oversee the collections process to ensure timely recovery of outstanding debts.
• Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with internal teams to resolve customer complaints and disputes.
• Analyze and report on collection performance metrics to identify areas for improvement.
• Ensure compliance with regulatory requirements and industry standards.
• Maintain accurate records and reports of collection activities.

Skills

Negotiation

Communication

Analytical thinking

Problem solving

Deadline-oriented

Tools

CRM software

Job description

• Manage and oversee the collections process to ensure timely recovery of outstanding debts.
• Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with internal teams to resolve customer complaints and disputes.
• Analyze and report on collection performance metrics to identify areas for improvement.
• Ensure compliance with regulatory requirements and industry standards.
• Maintain accurate records and reports of collection activities.

Job Requirements

• Proven experience in collections management or a related field.
• Strong knowledge of collections principles, practices, and regulations.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and reporting skills.
• Experience with CRM software and other relevant tools.