Collection Executive

Saison International; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Saison International is seeking a diligent Collection Executive in Ahmedabad to manage overdue accounts and negotiate payment plans while maintaining positive customer relationships.

The role requires strong communication, CRM proficiency, and a detail-oriented, compliant approach in a fast-paced environment.

Qualifications

• High school diploma or equivalent; a bachelor's degree in finance, business, or related field preferred.
• Proven experience in collections, customer service, or related financial role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong attention to detail and accuracy in records.
• Ability to work independently and in a fast-paced team.
• Proficiency with Word, Excel, Outlook and CRM software.
• Knowledge of collection laws and regulations is an advantage.
• Discretion with sensitive information and confidentiality.

Responsibilities

• Contact customers with overdue accounts via phone, email, and mail to secure payments.
• Negotiate payment arrangements based on company policies and customer situations.
• Maintain accurate records of collection activities in the CRM system.
• Investigate billing discrepancies and resolve payment issues.
• Escalate complex cases or potential legal actions to management.
• Collaborate with sales, customer service, and finance to optimize processes.
• Adhere to collection laws and conduct professionally.
• Prepare regular reports on collection performance and balances.
• Assist in improving collection rates and reducing bad debt.

Skills

Communication skills

Negotiation

Interpersonal skills

Attention to detail

CRM experience

Microsoft Office

Teamwork

Independent work

Discretion

Problem-solving

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

## Collection ExecutiveApply: Ahmedabad: Full time: Posted Yesterday: End Date: 30 November 2026 (30+ days left to apply): REQ-002046Job Summary\\*\\* We are seeking a diligent and customer-focused Collection Executive to manage outstanding accounts, contact debtors, and negotiate payment plans to ensure timely recovery of funds while maintaining positive customer relationships. Job Responsibilities\\*\\* \\* Contact customers with overdue accounts via phone, email, and mail to secure payments. \\* Negotiate payment arrangements and plans based on company policies and customer financial situations. \\* Maintain accurate and up-to-date records of collection activities, customer communications, and payment statuses in the company's CRM system. \\* Investigate and resolve billing discrepancies, customer complaints, and payment issues. \\* Identify and escalate complex collection cases or potential legal actions to management. \\* Collaborate with sales, customer service, and finance departments to optimize collection processes. \\* Adhere to all relevant collection laws and regulations, ensuring ethical and professional conduct. \\* Prepare and submit regular reports on collection performance and outstanding balances. \\* Assist in developing and implementing strategies to improve collection rates and reduce bad debt. Job Qualifications\\*\\* \\* High school diploma or equivalent; a bachelor's degree in finance, business administration, or a related field is preferred. \\* Proven experience in collections, customer service, or a related financial role. \\* Excellent communication, negotiation, and interpersonal skills. \\* Strong attention to detail and accuracy in record-keeping. \\* Ability to work independently and as part of a team in a fast-paced environment. \\* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software. \\* Knowledge of collection laws and regulations is an advantage. \\* Demonstrated ability to handle sensitive information with discretion and maintain confidentiality. \\* Strong problem-solving skills and a results-oriented approach.