Collections Executive

indiagold; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

indiagold is seeking an experienced professional to manage collection activities for overdue gold loan accounts in Hyderabad, Telangana. The role involves conducting customer follow-ups to minimize delinquency, negotiating repayment plans, and maintaining strong customer relationships.

Ideal candidates should have 1–5 years' experience in Collections or similar fields. Freshers with strong communication skills may also apply. Join a rapidly growing organization passionate about financial well-being.

Qualifications

• 1–5 years of experience in Collections, Recovery, Gold Loans, Microfinance, NBFC, Banking, or Financial Services.
• Freshers with strong communication skills may be considered for junior roles.

Responsibilities

• Managed collection activities for overdue gold loan accounts.
• Conducted regular follow-ups with customers to minimize delinquency.
• Negotiated repayment plans and resolved customer queries.
• Monitored portfolio performance and maintained collection MIS reports.
• Coordinated with branch teams to ensure compliance with policies.
• Handled pre-NPA and NPA accounts to control portfolio risk.
• Supported auction processes for default cases.
• Maintained strong customer relationships to achieve collection targets.

Skills

Communication Skills

Negotiation Skills

Customer Relationship Management

Education

Graduate in any discipline

Job description

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.

Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto‑scheduling of feet‑on‑street, customer self‑onboarding, gold locker model to expand TAM & launch zero‑touch gold loans, zero network business app & many more.

We are a rapidly growing team passionate about solving massive challenges around financial well-being.

We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

Job Description

• Managed collection activities for overdue gold loan accounts and ensured timely recovery of outstanding dues.
• Conducted regular follow‑ups with customers through calls and field visits to minimize delinquency.
• Negotiated repayment plans and resolved customer queries to improve collection efficiency.
• Monitored portfolio performance and maintained collection MIS reports.
• Coordinated with branch teams to ensure compliance with collection policies and regulatory guidelines.
• Handled pre‑NPA and NPA accounts, focusing on reducing overdue balances and controlling portfolio risk.
• Supported gold loan auction processes for default cases as per company procedures.
• Maintained strong customer relationships while ensuring achievement of collection targets.

Requirements

• Graduate in any discipline (preferred).
• 1–5 years of experience in Collections, Recovery, Gold Loans, Microfinance, NBFC, Banking, or Financial Services.
• Freshers with strong communication skills may be considered for junior roles.