Collection Team Leader

Hireginie Talent Cloud; Hyderabad, Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Hireginie Talent Cloud in India seeks a Collections Team Leader to head the field recovery team for overdue gold-loan accounts. You will own day-to-day field execution, drive team productivity, and prioritise accounts across the assigned geography.

You will lead and coach Field Collection Executives, allocate accounts, set targets, monitor visits, and escalate high-risk cases. The role requires strong DPD/PTP knowledge, CRM discipline, and willingness to travel between Chennai and Hyderabad.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in NBFC/banking/gold loans or lending is preferred.
• Strong hands-on experience in overdue/delinquency management.
• Excellent field recovery and customer negotiation skills.
• Ability to manage target-driven collection teams.

Responsibilities

• Field Recovery: Drive recovery of overdue/delinquent gold-loan accounts across DPD buckets and ensure timely field visits and follow-ups.
• Team Management: Lead and coach a team of Field Collection Executives, allocate accounts and set daily/monthly targets.
• Performance & Reporting: Track recovery rate, productivity, CRM updates and escalate high-risk cases.
• Process & Compliance: Ensure adherence to policies and regulatory guidelines, document communication and coordination with internal teams.

Skills

Team leadership

Field collections

Negotiation skills

CRM tracking

DPD knowledge

Travel readiness

Performance coaching

Geography knowledge

Education

Graduation

Tools

CRM platform

Job description

Job Title: Collections Team Leader

Location: Chennai/Hyderabad

Education: Any Graduate

Experience: 4 to 7 years as Collections Recovery TL

About the Role

Lead the field recovery team responsible for overdue and delinquent gold-loan accounts. Own day-to-day field execution, team productivity, account prioritisation, customer follow-ups and recovery outcomes across the assigned geography.

Responsibilities

Field Recovery

• Drive recovery of overdue and delinquent gold-loan accounts across DPD buckets.
• Prioritise accounts based on ageing, outstanding amount, risk and recovery potential.
• Ensure timely field visits, customer follow-ups and PTP adherence.
• Handle escalated / difficult customer cases and support resolution.

Team Management

• Lead and coach a team of Field Collection Executives.
• Allocate accounts and territories and set daily/monthly targets.
• Track field visits, collections, productivity and attendance.
• Conduct daily performance reviews and address execution gaps.
• Accompany team members on critical field visits where required.

Performance & Reporting

• Track recovery rate, PTP conversion, field productivity and DPD movement.
• Identify high-risk and high-value accounts for immediate action.
• Ensure accurate and timely CRM updates and field visit remarks.
• Escalate unresolved and high-risk cases to the Collections Lead.

Process & Compliance

• Ensure field recovery follows company policies and applicable regulatory guidelines.
• Maintain professional customer communication and proper documentation.
• Coordinate with internal teams for payment confirmation, escalations and resolution.

Requirement

• Prior team-handling experience preferred.
• Experience in NBFC, banking, gold loans, fintech or lending preferred.
• Strong hands-on experience in overdue / delinquency management.
• Strong field recovery and customer negotiation skills.
• Ability to manage target-driven collection teams.
• Good understanding of DPD, PTP and recovery metrics.
• Comfortable with CRM-based tracking and reporting.
• Strong local geography knowledge and willingness to travel.
• Daily field recovery reviews and account allocation.
• Team coaching and productivity improvement.
• High-risk account identification and escalation.
• Consistent field coverage and CRM discipline.
• Continuous improvement in recovery and resolution rates.