Collections Executive - Retail Microfinance Banking

Tata Capital Finance Ltd; Mathura; On-site; INR 250,000 - 350,000; Full time

Job summary

Tata Capital Finance Ltd is seeking a Collections Executive for Retail MFB in Mathura. The role focuses on driving collections across multiple sources, reducing outstanding amounts and days past due while preserving client relationships.

Responsibilities include negotiating payment plans, monitoring delinquency, providing customer service on collection issues, and coordinating with tracing teams to locate defaulters. Graduate candidates are preferred.

Qualifications

• Educational qualification: Graduate.

Responsibilities

• Negotiate payment schedules with multiple sources to suit customer finances and recover debt.
• Track portfolio buckets by area and monitor delinquency by bucket and DPD.
• Provide efficient service for collections, process refunds, account adjustments and short payments.
• Maintain customer account details for non-payments and irregularities, make calls and reconciliations, and process credit memos.
• Coordinate with tracing team to locate defaulters and suggest remedial actions.
• Assist in repossession processes with sales and senior management when needed while ensuring regulatory compliance.

Education

Graduate

Job description

Collections Executive - Retail MFB - Collections - Mathura - Maholi Road - J Grades

Key Objective of the Job

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate