Collections Executive - Retail Microfinance Banking

Tata Capital Finance Ltd; Odisha; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital Finance Ltd in Odisha seeks a Collections Executive to drive the collection process across multiple sources, reducing outstanding debts and days past due while maintaining client relationships. Graduate candidates preferred, with focus on negotiation and delinquency control.

The role involves coordinating with agencies for tracing, supporting the collection manager, and ensuring compliance with regulatory and company policies.

Qualifications

• Graduate with ability to drive collections across multiple sources.
• Strong negotiation and customer service skills.
• Familiarity with credit policies and collection procedures.
• Knowledge of delinquency metrics and collections lifecycle.

Responsibilities

• Negotiate payment schedules with customers to suit their finances.
• Track portfolio by bucket and DPD to control delinquency.
• Provide efficient collection service, process refunds and adjust accounts.
• Maintain customer account details for non-payments and write-offs.
• Document contact dates and information given to customers.
• Trace defaulters with tracing team and propose remedial actions.
• Identify defaulting accounts and investigate causes.
• Assist in repossession with sales/management and obtain legal help when needed.
• Ensure compliance with audits and company policies.

Job description

Collections Executive - Retail MFB - Collection - Dhenkanal - Mandawali - J Grades

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate