Collections Executive

Tata Capital Finance Ltd; Bhavanipuram; On-site; INR 400,000 - 700,000; Full time

Job summary

Tata Capital Finance Ltd. is hiring a collections professional in India to drive receivable collection across multiple sources, reducing outstanding amounts and the average days past due while preserving client relationships.

The role focuses on negotiating payment schedules, maintaining accurate customer records, tracing defaulters, and coordinating with the agency tracing team to recover assets as needed. A Graduate degree is required.

Qualifications

• Graduate degree required.

Responsibilities

• Negotiate payment schedules with multiple sources to satisfy the debt and customer circumstances.
• Track portfolio by buckets and monitor delinquency, DPd, and non-starters.
• Provide efficient customer service for collection issues, process refunds and adjust accounts as needed.
• Monitor non-payments, delays and irregularities; make calls and perform reconciliations.
• Ensure files are updated with contact times and debt communications.

Education

Graduate

Job description

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate