Collection Officer

PeopleStrong Pte Ltd; Beed; On-site; INR 350,000 - 500,000; Full time

Job summary

PeopleStrong Pte Ltd is seeking a Collections Executive to manage delinquency and recover outstanding amounts across consumer accounts in Maharashtra. You will engage customers with empathy, negotiate payment plans, and maintain accurate records in LMS/CRM.

The role emphasizes strong communication, problem solving, and teamwork to ensure timely collections while complying with RBI guidelines and company ethics.

Qualifications

• 12th education completed.
• Excellent communication skills.
• Strong negotiation and problem-solving abilities.

Responsibilities

• Early Delinquency Management: Manage 1–30 days past due accounts to ensure timely payments.
• Customer Communication: Proactive reminders via calls/SMS/emails around due date.
• Relationship Management: Empathetic reminders of EMI schedules and roadblocks.
• Resolution & Negotiation: Negotiate payment commitments; set up PDCs or ECS/NACH.
• Data & Reporting: Maintain daily call logs, payment tracking sheets in LMS/CRM.
• Compliance & Ethics: Follow RBI guidelines and company ethics for debt collection.

Skills

Collection

Negotiation

Problem Solving

Communication

Empathy

Active Listening

Teamwork

Education

12th

Job description

Collection Negotiation Skills Problem Solving Excellent Commuincation Empathy and patience Active listening Team work

12th

Job Description

Key Responsibilities

Early Delinquency Management: Manage and track accounts in the soft bucket (1-30 days past due) to ensure timely payments and maintain a healthy portfolio.

Customer Communication: Make proactive reminder calls, send SMS/emails, and conduct digital follow-ups with customers before and immediately after the due date.

Relationship Management: Maintain a professional and empathetic approach while reminding customers of their EMI schedules, understanding their payment roadblocks, and offering legitimate guidance.

Resolution & Negotiation: Negotiate payment commitments, set up post-dated cheques (PDCs) or Electronic Clearing Service (ECS/NACH) mandates, and secure timely collections.

Data & Reporting: Maintain accurate and up-to-date daily call logs, payment tracking sheets, and follow-up updates in the Loan Management System (LMS) / CRM.

Compliance & Ethics: Adhere strictly to the company's code of conduct, legal guidelines, and regulatory frameworks (RBI guidelines) regarding customer privacy and fair practices in debt collection.