Collection Officer

JobSarathi; Papum Pare District; On-site; INR 180,000 - 320,000; Full time

Job summary

JobSarathi in India is seeking a debt collection specialist to contact delinquent customers, negotiate payment plans, identify overdue accounts, and recover outstanding balances while maintaining professional conduct. You will monitor accounts, maintain accurate records of interactions and payment status, and collaborate with internal teams to resolve disputes while delivering courteous, effective service.

Strong communication, negotiation, problem-solving, and attention to detail are essential;

Qualifications

• Negotiating payment plans and settlements with clients.
• Monitoring accounts to identify overdue payments and take appropriate action.
• Maintaining accurate records of customer interactions and payment status.
• Collaborating with internal teams to resolve customer concerns and disputes.

Responsibilities

• Negotiating payment plans and settlements with clients
• Monitoring accounts to identify overdue payments and take appropriate action
• Maintaining accurate records of customer interactions and payment status
• Collaborating with internal teams to resolve customer concerns and disputes
• Providing excellent customer service while working to recover outstanding debts

Skills

Strong communication

Independence

Teamwork

Negotiation skills

Problem-solving

Attention to detail

Customer-focused

Job description

Job Description:

Contacting delinquent customers to secure payments and resolve outstanding issues

• Negotiating payment plans and settlements with clients
• Monitoring accounts to identify overdue payments and take appropriate action
• Maintaining accurate records of customer interactions and payment status
• Collaborating with internal teams to resolve customer concerns and disputes
• Providing excellent customer service while working to recover outstanding debts Good to have values:
• Strong communication skills
• Ability to work independently and as part of a team
• Excellent negotiation and problem-solving abilities
• Attention to detail and accuracy in maintaining records
• Customer-focused approach to debt collection
• Previous experience in collections or customer service is a plus