Collection Executive

MONALISA MANPOWER MANAGEMENT LLP; Hyderabad; On-site; INR 350,000 - 600,000; Full time

Job summary

MONALISA MANPOWER MANAGEMENT LLP in Hyderabad is seeking an experienced collections professional to manage field collections and drive timely payment recovery. You will coordinate with operations, maintain records, and follow up on overdue invoices to resolve issues efficiently.

The role requires solid banking industry experience, strong communication and cross-department collaboration to close outstanding dues and reduce DSO. Excellent organizational skills and attention to detail are essential.

Qualifications

• 3-7 years of experience in a similar role within the banking industry.
• Strong coordination skills for effective team management and communication.
• Proficiency in payment collection, payment follow-up, payment recovery, reconciliation processes.

Responsibilities

• Manage field collections by coordinating with team members to ensure timely payment recovery from customers.
• Conduct regular reconciliations to identify discrepancies in payments and take corrective action.
• Follow up on overdue payments through phone calls, emails, or visits to resolve issues promptly.
• Maintain accurate records of all interactions with customers, including payment status updates.
• Regular follow ups with Operations and customers for collections.
• Review invoice wise outstanding on monthly basis with Operation team.
• For timely collection, coordinate with operation to share the invoice submission cut of dates.
• Work closely with cross departments in closing issues.
• Meet customer along with Operations to collect outstanding dues.
• Review customer outstanding on regular basis and investigate the reason of OS >30 days.
• Coordinate with operation to close all short payment cases on monthly basis.
• Follow up for payment advices.
• Prepare and circulate outstanding files with stakeholders on weekly basis.
• Account reconciliation with various clients and ensure balance confirmation on periodic basis.
• Prepare and review write off and write back note after proper review of outstanding and request received from operation team.
• Based on invoice wise review circulate risk assessment file with management on monthly basis.
• Prepare and share DSO file for monthly presentation.
• Suggest any process improvement.
• Collation of master data i.e. email id’s & contact numbers of all customers and their seniors.
• Soft call to the customer after 2 days from the submission of Invoices.
• Email to the customer before 10 days of the Due Date to check the smooth process of our invoices.
• Reminder Letters
• Recommendation of service withdrawal in case of delinquent customers to Head of Operations and Head HR

Skills

Payment collection

Payment follow-up

Payment recovery

Reconciliation

Coordination

Team management

Communication skills

Job description

Roles and Responsibilities :

• Manage field collections by coordinating with team members to ensure timely payment recovery from customers.
• Conduct regular reconciliations to identify discrepancies in payments and take corrective action.
• Follow up on overdue payments through phone calls, emails, or visits to resolve issues promptly.
• Maintain accurate records of all interactions with customers, including payment status updates.
• Regular follow ups with Operations and customers for collections.
• Review invoice wise outstanding on monthly basis with Operation team
• For timely collection, coordinate with operation to share the invoice submission cut of dates.
• Work closely with cross departments in closing issues
• Meet customer along with Operations to collect outstanding dues
• Review customer outstanding on regular basis and Investigate the reason of OS >30 days
• Work closely with cross departments in closing issues
• Meet customer along with Operations to collect outstanding dues
• Coordination with operation to close all short payment cases on monthly basis
• Follow up for payment advices
• Prepare and circulate outstanding files with stakeholders on weekly basis.
• Account reconciliation with various clients and ensure balance confirmation on periodic basis
• Prepare and review write off and write back note after proper review of outstanding and request received from operation team.
• Based on invoice wise review circulate risk assessment file with management on monthly basis
• Prepare and share DSO file for monthly presentation
• Suggest any process improvement
• Collation of master data i.e. email id’s & contact numbers of all customers and their seniors.
• Soft call to the customer after 2 days from the submission of Invoices.
• Email to the customer before 10 days of the Due Date to check the smooth process of our invoices.
• Reminder Letters
• Recommendation of service withdrawal in case of delinquent customers to Head of Operations and Head HR

Job Requirements :

• 3-7 years of experience in a similar role within the banking industry.
• Strong coordination skills for effective team management and communication.
• Proficiency in payment collection, payment follow-up, payment recovery, reconciliation processes.