Debt Collection Agent- US Business

Skit; Bengaluru; On-site; INR 360,000 - 600,000; Full time

Job summary

Skit is seeking a Debt Collection Agent to support US market clients from Bengaluru. You will contact debtors, negotiate feasible repayment plans, and ensure regulatory compliance while documenting all activity meticulously.

The role requires excellent English communication, strong negotiation skills, and resilience in challenging conversations. This position operates on a 6-day in-office shift from 6:00 PM to 3:00 AM IST, aligned with US time zones.

Qualifications

• Excellent verbal and written communication in English.
• Strong negotiation and persuasion abilities.
• Solid understanding of US debt collection regulations (FDCPA, state laws).
• Ability to handle difficult conversations with empathy and professionalism.
• High level of persistence, resilience, and problem-solving skills.

Responsibilities

• Contact Debtors via phone regarding overdue accounts.
• Negotiate repayment plans and establish realistic arrangements.
• Ensure compliance with FDCPA and applicable laws.
• Maintain accurate records of interactions and agreements.
• Address objections with professionalism and provide solutions to recover balances.
• Meet monthly collection targets while maintaining quality customer interactions.

Skills

English Communication

Negotiation

FDCPA Knowledge

Empathy & Professionalism

Persistence

Job description

We are looking for a skilled and motivated Debt Collection Agent to join our team and support our clients in the US market. In this role, you will be the primary point of contact for individuals with overdue accounts. Your main responsibility will be to engage debtors with professionalism and empathy, negotiate repayment solutions, and ensure compliance with federal and state regulations.

This position requires strong communication, negotiation, and problem-solving skills, along with the ability to remain calm and persuasive in challenging conversations.

Position: Debt Collection Agent (US Market)

Shift Hours: 6:00 PM – 3:00 AM IST (US Time Zone Support), Rotational Shift and Week offs

Work Mode: 6 Days Work from Office

Key Responsibilities

• Contact Debtors: Reach out to individuals via phone regarding overdue accounts.
• Negotiate Repayment Plans: Work with debtors to establish realistic and mutually beneficial payment arrangements.
• Ensure Compliance: Follow all federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
• Maintain Records: Document all interactions, agreements, and payment updates in an accurate and timely manner.
• Resolve Disputes: Address objections with professionalism and provide solutions to help resolve outstanding balances.
• Meet Targets: Achieve monthly collection goals while maintaining high standards of customer interaction.

Qualifications & Skills

Required

• Excellent verbal and written communication skills in English.
• Strong negotiation and persuasion abilities.
• Solid understanding of US debt collection regulations (FDCPA, state laws).
• Ability to handle difficult conversations with empathy and professionalism.
• High level of persistence, resilience, and problem-solving skills.

Preferred

• Prior experience in debt collection, customer service, or call center environments.
• Knowledge of US financial systems or prior work with US-based clients.