Collection Manager - Home Loans

SkillLabs; Ludhiana; Sur place; INR 600 000 - 1 200 000; Plein temps

Résumé du poste

SkillLabs in India seeks a Collections Manager to handle the end-to-end collections for unsecured loan portfolios. You will lead a team, monitor bucket performance, and ensure compliance with processes and legal guidelines.

The role emphasizes data integrity, MIS reporting, daily to monthly feedback reviews, and cross-functional coordination to meet business goals while refining calling strategies and dialer management.

Qualifications

• 4–6 years of experience in unsecured loans.
• Experience in team management is required.
• Experience with personal loans and business loans is preferred.
• Collections experience in banks or large NBFCs is preferred.

Responsabilités

• Manage and execute the collections process for allocated debts.
• Track portfolio buckets for the assigned area.
• Ensure adherence to collection processes and legal guidelines.
• Maintain data for admin work, updates to delinquent history, and MIS reports.
• Coordinate with other departments to drive business goals.
• Audit and document collections policies, strategies and practices.
• Design calling strategies and manage the dialer for collections.

Connaissances

Team management

Unsecured loans collections

Outils

Dialer software

Description du poste

Roles and Responsibilities :-

• Responsible for managing and undertaking collections process for debts that have been allocated
• Will be responsible to keep a track of the portfolio for specific buckets for the assigned area
• To ensure collection process and legal guidelines are adhered
• To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc. desired candidate profile
• Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.
• Audit, review & document collections policies, strategies & practices
• Designing calling strategy and dialler management for collection process.

Candidate Profile Required :-

• 4-6 Years of experience in Unsecured Loans.
• Should be efficient in Team Management
• Candidates with Personal Loan and Business Loans experience will be preferred
• Collections experience in banks / large NBFCs is preferred