Collection executive (Experienced Only) (FIELD JOB)

Khushbu Auto Finance Ltd.; Gurugram District; On-site; INR 240,000 - 400,000; Full time

Job summary

Khushbu Auto Finance Ltd. in Gurugram is seeking an experienced Collection Executive to join on a full-time, on-site basis. You will visit customers, follow up on overdue accounts, negotiate repayment plans, and help recover outstanding dues in line with policy and regulatory guidelines.

You will verify customer details, assess repayment behavior, and provide accurate feedback to finance and credit teams. Detailed records will be kept, and high‑risk accounts escalated as needed.

Qualifications

• Experience in field collections within NBFCs, banks, or financial services.
• Strong ethical standards and professional communication.
• Ability to travel within assigned areas and manage time efficiently.

Responsibilities

• Visit customers in the field to follow up on overdue accounts.
• Negotiate repayment plans and ensure timely recovery of outstanding dues.
• Verify customer information and assess repayment behavior.
• Provide feedback and reports to finance and credit teams.
• Maintain detailed records of interactions and escalate high‑risk accounts.
• Coordinate with internal stakeholders and adhere to compliant collection practices.

Skills

Debt collection

Communication skills

Analytical skills

Finance knowledge

Field collections

Time management

MS Office

Local language

Education

High school diploma

Finance/Commerce degree (advantage)

Tools

MS Office

Job description

Company Description

Khushbu Auto Finance Limited (KAFL) is a leading Non-Banking Financial Company (NBFC), registered with the Reserve Bank of India since 1999 and currently operating as an Asset Finance Company. KAFL is promoted by Atul Auto Limited, a public listed company, and Dr. Vijay Kedia of Kedia Securities, reflecting strong industry backing and governance. The company holds an A+ rating with a Stable Outlook from CARE Ratings, demonstrating sound financial health and credibility. KAFL focuses on providing auto and asset finance solutions and offers professionals opportunities to grow within a well-established and trusted organization.

Role Description

This is a full-time, on-site field role based in Gurugram for an experienced Collection Executive. The role involves visiting customers in the field to follow up on overdue accounts, negotiating repayment plans, and ensuring timely recovery of outstanding dues in line with company policies and regulatory guidelines. The Collection Executive will verify customer information, assess repayment behavior, and provide accurate feedback and reports to the finance and credit teams. Responsibilities include maintaining detailed records of interactions, escalating high-risk accounts when necessary, and supporting overall portfolio quality by minimizing delinquencies. The role requires regular coordination with internal stakeholders and adherence to ethical and compliant collection practices.

Qualifications

• Candidates should possess strong skills in Debt Collection and Credit Control for managing overdue accounts and repayment schedules.
• Candidates should possess excellent Communication skills for interacting with customers and internal teams in a professional and respectful manner.
• Candidates should possess solid Analytical Skills for assessing customer profiles, repayment risks, and recovery strategies.
• Candidates should possess fundamental Finance knowledge for understanding loan terms, interest calculations, and compliance requirements.
• Relevant experience in field collections within NBFCs, banks, or financial services is required.
• Ability to work in the field, travel within assigned areas, and manage time and territory efficiently.
• Proficiency in local language and basic computer skills (MS Office, data entry, reports) is beneficial.
• Minimum educational qualification of a high school diploma; a degree in Finance, Commerce, or related fields is an advantage.
• Strong ethical standards, resilience under pressure, and a customer-focused yet firm approach to collections.