Collection Executive

Finxer Technologies; Hyderabad; Presencial; INR 480 000 - 720 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Thriving work culture

Career growth

Resumo da oferta

Capital Now is seeking a proactive professional in Hyderabad to manage overdue payments and ensure high collection rates while collaborating with technology, product and marketing teams to better serve customers. The role focuses on maintaining strong customer relationships and resolving issues efficiently.

Ideal candidates have MBA or relevant graduate qualifications and 1–5 years of experience in sales, customer service, and CRM, with strong negotiation and communication skills to excel in

Qualificações

• MBA or graduate degree required.
• 1–5 years of experience in sales, customer service, and CRM preferred.
• Strong verbal, communication and negotiation skills.

Responsabilidades

• Follow up on overdue amounts through multiple channels to ensure collection.
• Serve as primary contact for complaints and escalate as needed.
• Resolve consumer problems quickly and efficiently to improve satisfaction.
• Coordinate with internal teams (tech, product, marketing) to meet customer needs.
• Monitor loan lifecycle and inform customers of loan information and payments.

Conhecimentos

Negotiation

Communication

CRM

Customer service

Formação académica

MBA / Graduate

Ferramentas

CRM software

Descrição da oferta de emprego

Role Summary:

Your role involves following up on overdue amounts through various channels to ensure full collection and reduce defaults. Additionally, you will work closely with internal teams, including technology, product, and marketing, to enhance customer satisfaction and meet customer needs effectively.

Job description

1. Responsible for monitoring the whole loan lifecycle following disbursement, including informing customers of loan information, loan repayment/renewal/part payment.

2. Quickly and efficiently resolve consumer problems. Serve as the primary point of contact for complaints and escalating problems as needed.

3. Follow up with clients for past-due amounts using a variety of channels (including phone calls, Whatsapp, and emails), ensuring 100% collection and minimizing default instances.

4. Strive to keep consumers and increase their satisfaction.

5. Work with internal teams (e.g., technology, product, and Marketing ) to meet the demands of consumers.

Qualifications:

Graduate/MBA qualification

1-5 years of experience in sales, customer service, and CRM is preferred. Strong verbal, communication and negotiation skills.

Benefits:

• Competitive compensation
• Thriving work culture
• Career growth

Capital Now is committed to fostering a diverse and inclusive workplace. We encourage applicants of all backgrounds and identities to apply, and we strive to create an environment where everyone can thrive.