Customer Relationship Manager

Capitalnow; Hyderabad; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Comprehensive health insurance

Professional growth opportunities

Collaborative work environment

Job summary

Capitalnow is seeking an individual to manage the loan lifecycle, ensuring timely collections and enhancing customer satisfaction. Responsibilities include following up on overdue accounts using various channels, resolving customer issues, and collaborating with internal teams to meet client needs.

The ideal candidate will have a graduate or MBA qualification, strong communication skills, and 1-5 years of relevant experience. A thriving work culture and professional development opportunities await you.

Qualifications

• 1-5 years of experience in sales or customer service is preferred.
• Strong communication and negotiation skills are essential.
• Experience with CRM systems is advantageous.

Responsibilities

• Monitor the loan lifecycle and inform customers of loan details.
• Resolve consumer problems efficiently and act as primary contact.
• Follow up on past-due amounts through multiple channels.
• Work with internal teams to meet consumer demands.
• Strive to increase consumer satisfaction.

Skills

Verbal communication

Negotiation skills

Customer service

CRM experience

Education

Graduate or MBA qualification

Job description

Capital Now is a digital-first lending platform making instant cash loans simple, secure, and stress-free. This role involves following up on overdue amounts through various channels to ensure full collection and reduce defaults. Additionally, you will work closely with internal teams, including technology, product, and marketing, to enhance customer satisfaction and meet customer needs effectively.

Key Responsibilities:

• Monitor the entire loan lifecycle following disbursement, including informing customers of loan information, repayment, renewal, and part payment details.
  
• Quickly and efficiently resolve consumer problems. Serve as the primary point of contact for complaints and escalate issues as needed.
  
• Follow up with clients for past-due amounts using a variety of channels (including phone calls, WhatsApp, and emails), ensuring 100% collection and minimizing default instances.
  
• Strive to retain consumers and continuously increase their satisfaction.
  
• Work with internal teams (e.g., technology, product, and marketing) to meet the demands of consumers.
  

Requirements

• Graduate or MBA qualification.
  
• 1-5 years of experience in sales, customer service, and CRM is preferred.
  
• Strong verbal, communication, and negotiation skills.
  
• Competitive compensation.
  
• Thriving work culture.
  

Why Join Us

• CapitalNow is a growth company that looks for team members to grow with it. We offer a generous total rewards package, dynamic work environment, a diverse and inclusive culture, and an energizing atmosphere for professional development.
  
• No matter the location or the role, every CapitalNow employee shares one galvanizing mission: To democratize access to credit and make financial services simple, transparent, and accessible to every Indian.
  

What Can You Expect From Us

• Comprehensive health insurance for you and your family.
  
• Opportunities for professional growth and career advancement.
  
• A collaborative and inclusive work environment that values diversity.
  

Capital Now is committed to fostering a diverse and inclusive workplace. We encourage applicants of all backgrounds and identities to apply, and we strive to create an environment where everyone can thrive.