Recovery Specialist

Naman Finlease; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Naman Finlease in Mumbai seeks a collections executive responsible for outbound calls to customers with overdue personal loan EMIs, follow-ups, and negotiations to secure on-time payments. You will record interactions in the CRM and coordinate with field staff for escalations, ensuring compliance with policies and regulatory guidelines.

Ideal candidates have 1–4 years of experience in personal/unsecured loan collections, basic computer skills, and proficiency with CRM/dialer systems.

Qualifications

• 1–4 years of experience in personal loan or unsecured loan collections (voice process).
• Basic computer knowledge.
• Experience using CRM / dialer systems.
• Strong convincing and follow-up skills.
• Ability to handle difficult customer conversations professionally.

Responsibilities

• Make outbound calls to customers with overdue personal loan EMIs.
• Follow up with borrowers and remind them about pending payments.
• Negotiate and convince customers to make payments within agreed timelines.
• Record accurate call details, payment commitments, and account status in the system.
• Coordinate with field collection executives for escalated or unresolved cases.
• Ensure all communication complies with company policies and regulatory guidelines.
• Achieve monthly collection targets and productivity benchmarks.
• Handle customer queries and resolve issues with a professional and courteous approach.
• Maintain high standards of customer service during all interactions.

Skills

Outbound calling

Negotiation

CRM/dialer proficiency

Communication

Customer service

Tools

CRM system

Dialer system

Job description

Key Responsibilities:

• Make outbound calls to customers with overdue personal loan EMIs.


• Follow up with borrowers and remind them about pending payments.


• Negotiate and convince customers to make payments within agreed timelines.


• Record accurate call details, payment commitments, and account status in the system.


• Coordinate with field collection executives for escalated or unresolved cases.


• Ensure all communication complies with company policies and regulatory guidelines.


• Achieve monthly collection targets and productivity benchmarks.


• Handle customer queries and resolve issues with a professional and courteous approach.


• Maintain high standards of customer service during all interactions.

Required Skills & Qualifications:

• 1 - 4 years of experience in personal loan or unsecured loan collections (voice process).


• Basic computer knowledge.


• Experience using CRM / dialer systems.


• Strong convincing and follow-up skills.


• Ability to handle difficult customer conversations professionally.