Collection Executive

Crown Solutions; Chennai District; On-site; INR 340,000 - 460,000; Full time

Job summary

Crown Solutions in Chennai seeks a Collection Executive with 2–3 years of experience and strong English communication. The role involves contacting customers, following up on overdue payments, and using SAP or Oracle to maintain records.

You will adhere to daily targets, process SLAs, and handle data in ERP systems while ensuring regulatory compliance and secure handling of sensitive information.

Qualifications

• Graduate with 2–3 years of experience in collections.
• Proficient in English with written communication.
• Basic knowledge of MS Excel/MS Office.
• Experience with SAP or Oracle is preferred.
• Ability to work with PeopleSoft or Salesforce.

Responsibilities

• Contact customers via emails to remind and follow up on overdue payments (collections).
• Ensure timely task execution in line with targets.
• Maintain tracking of customer interactions and payment commitments (ERP notes).
• May report to TL in different location.
• Available on MS Teams during working hours.
• Keep accurate records in ERP systems (SAP/Oracle).
• Ensure compliance with legal and regulatory collection practices.

Skills

English communication

Interpersonal skills

Pressure handling

Problem solving

Attention to detail

Education

Graduate

Tools

MS Excel

MS Office

Outlook

SAP

Oracle

PeopleSoft

Salesforce

Job description

Looking for Collection With good communication

Looking for Immediate Joiners

Exp 2 To 3 Yrs

Ctc will be 4 LPA

Good To have

Sap or Oracle experience

Ability to work in People Soft or Salesforce

1. Proficient in English, written Communication

2. Knowledge in Excel: copy, paste, search, filter

3. Outlook: attach file, send email using provided template

1. Sap or Oracle experience

2. Ability to work in People Soft or Salesforce

Graduate

F&A

1. Self-starter, highly motivated and positive on job

2. Daily productivity targets (number of emails sent)

3. Attention to detail with the ability to adhere to processes and procedures.

4. Open to perform repetitive tasks

5. Dealing with sensitive customer data

Key Responsibilities

• Contact customers via, emails, to remind and follow up on overdue payments
• Ensure timely task execution in line with targets
• Maintain proper tracking of customer interactions (status) and payment commitments
• May report to TL in different location
• Within working hours, available on MS Teams
• Keep accurate records of collection efforts in ERP or internal systems (notes In the system: SAP or Oracle)
• Ensure compliance with legal and regulatory requirements in collection practices

Required Skills

• Good communication and interpersonal skills
• Basic knowledge of MS Excel / MS Office
• Ability to work under pressure
• Problem-solving and customer-handling skills- related to scope of responsibilities
• Attention to detail and follow-up discipline

Productivity & SLA Adherence

• Meet daily processing targets within defined timelines
• Ensure adherence to SLAs and process guidelines
• Handle workload efficiently during peak periods (month-end/quarter-end)

TBD: Marta Przybysz & Adam Lubonski

Chennai/ any CG Location