Assistant Manager

Imarque Solutions; Chennai District; On-site; INR 3,000,000 - 4,000,000; Full time

Job summary

Imarque Solutions in Chennai is seeking an energetic Assistant Manager - Collections to oversee daily debt recovery and drive targets in a fast-paced BPO. The role requires hands-on collections experience and team leadership to improve PTP and resolution rates.

The ideal candidate will manage MIS reports, monitor dialer efficiency, and ensure adherence to compliance. Strong Tamil and English communication skills are essential for effective stakeholder interaction.

Qualifications

• 4-5 years of core BPO Collections experience.
• Supervisory/leadership experience preferred.
• Graduate degree from a recognized university.
• Excellent Tamil and English communication.

Responsibilities

• Drive daily, weekly, and monthly collection targets.
• Monitor floor operations and agent productivity.
• Coach team leaders and tele-callers to improve KPIs.
• Prepare daily/weekly MIS and dashboards.
• Oversee dialer efficiency and process productivity.
• Handle escalations professionally.

Skills

Debt recovery

Team management

Negotiation

MIS reporting

Dialer software

Education

Graduate degree

Tools

MS Excel

CRM

Job description

Job Description: Assistant Manager Collections (BPO)

• Job Title: Assistant Manager - Collections
• Location: Chennai
• Experience Required: 4 to 5 years of hands‑on experience in BPO Collections
• CTC Range: 3,000,000 LPA to 4,000,000 LPA (dependent on interview performance and past credentials)
• Languages Known: Tamil & English (Proficiency in additional regional languages will be an added advantage)
• Notice Period: Immediate Joiners or Max 15 Days preferred

Job Summary

We are looking for an energetic, results-driven Assistant Manager Collections to oversee daily collection operations, monitor team outputs, and drive recovery targets in a fast-paced BPO environment. The ideal candidate will possess a strong background in debt recovery, team handling, and meeting key performance metrics within the collections domain.

Key Responsibilities

• Target Achievement: Drive the team to achieve daily, weekly, and monthly collection and recovery targets (DPD/Bucket-wise).
• Operations Management: Monitor day-to-day floor operations, manage agent productivity, and ensure adherence to compliance policies and quality frameworks.
• Team Leadership & Coaching: Mentor, train, and coach team leaders and collection tele-callers to improve performance, PTP (Promise to Pay) conversions, and resolution rates.
• MIS & Reporting: Prepare, analyze, and present daily/weekly MIS reports, dashboards, and portfolio trends to senior management.
• Dialer & Process Optimization: Oversee dialer efficiency, resource allocation, and tracking systems to maximize customer contact rates and overall process productivity.
• Escalation Handling: Handle complex escalations, customer complaints, and critical dispute accounts professionally.

Candidate Profile & Requirements

• Experience: 4 to 5 years of core experience in BPO Collections, with at least 1–2 years in a supervisory or assistant manager capacity.
• Education: Graduate degree in any stream from a recognized university.
• Language Proficiency: Excellent verbal and written communication skills in Tamil and English. Knowledge of any other Indian regional language will be a distinct advantage.
• Key Skills:
  
  • Strong expertise in collection metrics (Recovery %, Roll Rates, PTP conversion, Flow rates).
  • Proficiency in handling dialer software and MS Excel (MIS reports).
  • People management, problem-solving, and negotiation skills.

Contact Person - Puneetha AM HR

Contact Number - 9787212794