Collection Executive

Time Hack Consulting; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Time Hack Consulting is hiring a Recovery Telecaller / Collection Executive in Bengaluru. The role focuses on outbound calls for loan recovery, following up on overdue accounts, and negotiating repayment plans with customers.

You will maintain CRM records and coordinate with internal teams to resolve issues, while meeting daily and monthly recovery targets. The ideal candidate will have strong verbal communication, experience in collections or financial services, and proficiency with CRM tools

Qualifications

• Experience in collections, recovery, banking, NBFC, or financial services is preferred.
• Experience in loan recovery and overdue accounts is highly preferred.
• Proficient with CRM tools and Google Sheets.

Responsibilities

• Make payment reminder calls and follow up on overdue loans.
• Negotiate repayment plans and handle customer concerns.
• Maintain accurate records of conversations and commitments in CRM.
• Coordinate with internal teams for updates, escalations, and resolutions.
• Address queries about repayment schedules, penalties, and settlements.
• Achieve daily and monthly recovery targets with professionalism.
• Build strong customer relationships through clear communication.

Skills

Strong verbal communication

Negotiation skills

Customer service mindset

Follow-up discipline

Tools

CRM tools

Google Sheets

Job description

Recovery Telecaller / Collection Executive

Location: Bellandur, Bangalore (On-site)

Language Preference: English + Any Language Across Kannada, Tamil, Telegu and Malayalam

About The Company

We are a fast-growing digital lending platform focused on providing quick and seamless financial solutions to customers. With a customer-centric approach and technology-driven processes, we help individuals access credit efficiently while ensuring a superior customer experience.

Key Responsibilities

• Contact customers for payment reminders, overdue follow-ups, and loan recovery through calls
• Handle delinquent accounts and follow up with customers to ensure timely repayments
• Negotiate repayment plans and resolve customer concerns related to pending dues
• Maintain accurate records of customer conversations, payment commitments, and follow-ups in CRM systems
• Coordinate with internal teams for payment updates, escalations, and resolution of recovery-related issues
• Handle customer queries regarding loan repayment schedules, penalties, and settlement options
• Achieve daily and monthly recovery targets while maintaining professional customer interactions
• Build and maintain effective customer relationships through clear and professional communication

Requirements

• Strong verbal communication
• Prior experience in collections, recovery, telecalling, banking, NBFC, financial services, or customer support preferred
• Experience in loan recovery, collections, or overdue account handling is highly preferred
• Comfortable working with CRM tools and Google Sheets
• Ability to confidently handle customer conversations and difficult situations professionally
• Target-driven mindset with strong follow-up and negotiation skills