Collection Executive

Refyne India; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Refyne is seeking a dedicated Collection Executive to manage the collections process for our Earned Wage Access (EWA) platform. You will ensure timely collection of dues, maintain positive relationships with customers, and collaborate with internal teams to resolve payment issues.

The role requires strong communication, a target-driven mindset, ability to handle disputes, and experience with collection systems and CRM tools. A Bachelor’s degree and fluency in Hindi/English are preferred.

Qualifications

• 1–3 years of experience in collections or accounts receivable.
• Experience with collection tools and CRM systems is a plus.
• Bachelor’s degree in any discipline is preferred.
• Strong communication and interpersonal skills; ability to handle sensitive situations.

Responsibilities

• Ensure timely collections of dues from users and maintain payment records.
• Contact users via calls and emails to remind about payments.
• Follow up on overdue payments and negotiate where needed.
• Resolve disputes or payment issues raised by users.
• Collaborate with Customer Support and Operations to resolve concerns.
• Track accounts and escalate issues when necessary.
• Generate reports on overdue payments.
• Maintain professional relationships with users and ensure customer-first collections.
• Maintain accurate records in CRM.

Skills

Communication skills

Results-driven

Problem solving

Detail oriented

Self-motivated

Customer relationships

Time management

Education

Bachelor's degree

Tools

CRM tools

MS Excel

Job description

At Refyne, we are seeking a dedicated Collection Executive to manage and optimize the collections process for our Earned Wage Access (EWA) platform. As a Collection Executive, you will be responsible for ensuring timely collection of dues from users, maintaining positive relationships with customers, and working with internal teams to resolve any payment-related issues. You will play a key role in improving the overall collections process and contributing to the financial health of the company.

What we’re looking for

• Strong communication skills with the ability to engage with customers professionally and empathetically.
• A results-driven approach to collections, with a keen eye for resolving disputes and ensuring timely payments.
• Problem-solving skills to address any issues or concerns raised by customers regarding payments.
• Experience working with collection systems, CRM tools, and managing customer data.
• Detail-oriented and capable of managing multiple accounts simultaneously.
• Self-motivated, target-oriented, and able to work independently while contributing to a team
• Ability to maintain customer relationships while ensuring that collections goals are met
• Proficiency in MS Excel and basic data entry and reporting.

What you’ll do

• Ensure timely collections of outstanding dues from users of Refyne's platform, maintaining a clear record of payments and balances.
• Contact users through calls, emails, and other communication channels to remind them of upcoming or overdue payments.
• Follow up on overdue payments, negotiating with users where necessary to resolve payment issues.l
• Address and resolve any disputes or issues raised by users regarding their payment dues.
• Collaborate with internal teams (such as Customer Support and Operations) to ensure prompt resolution of payment-related concerns.
• Track user accounts to ensure that payments are made in accordance with agreed timelines and escalates issues when necessary.
• Generate reports on overdue payments and follow up with users to ensure timely payment.
• Maintain a professional and positive relationship with users, ensuring a customer-first approach while managing collections.
• Handle sensitive customer information with confidentiality and professionalism.
• Maintain accurate and up-to-date records of collections activities in the company’s CRM and other relevant systems.
• Prepare periodic reports on collection performance, highlighting key metrics and identifying areas for improvement.
• Identify opportunities to improve the collections process and suggest ways to increase efficiency and user satisfaction.
• Work closely with the management team to refine strategies for achieving collections goals.

Background and Experience:

• 1-3 years of experience in collections, debt recovery, or accounts receivable (preferably in a fast-paced environment).
• Experience working with collection tools, CRM systems, or debt management software is a plus.
• Bachelor’s degree in any discipline (preferred, but not mandatory).
• Strong communication and interpersonal skills with the ability to handle sensitive situations and negotiate effectively.
• Can speak Hindi, English fluently.
• Ability to manage time efficiently and work independently while meeting targets.
• Basic understanding of financial processes and payment systems.
• Proficient in MS Excel for data tracking and reporting.