Cluster Manager - Madurai

Better Tomorrow Ventures; India; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary with incentives

Fast-growing fintech environment

Learning opportunities

Collaborative work culture

Job summary

Better Tomorrow Ventures in India seeks a dynamic Sales and Business Development leader to drive gold loan sales across the cluster, recruit and mentor a sales team, and ensure smooth operations at branch level.

You will analyze market trends, report to senior management, and uphold RBI guidelines while delivering outstanding customer service and revenue growth.

Qualifications

• Bachelor’s degree in any discipline.
• 5+ years of experience in gold loans, banking, NBFCs, or financial services.
• Proven track record in sales, team management, and business growth.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficient in data analysis and reporting tools.

Responsibilities

• Sales and Business Development: Drive gold loan sales and achieve revenue targets for the cluster. Develop and implement strategies to enhance customer acquisition and retention.
• Team Management: Recruit, train, and mentor Sales Executive and Relationship Executives. Monitor performance, provide guidance, and ensure productivity benchmarks are met.
• Operational Excellence: Ensure smooth operations at all branches within the cluster. Maintain adherence to internal policies, compliance standards, and RBI guidelines.
• Customer Service: Enhance customer experience by ensuring prompt and quality service delivery. Resolve customer escalations effectively and maintain brand reputation.
• Reporting and Analysis: Prepare and present periodic business reports and performance analyses to senior management. Monitor market trends, competitive landscape, and suggest strategies accordingly.

Skills

Leadership

Communication

Negotiation

Data Analysis

Sales

Education

Bachelor's degree

Tools

Reporting tools

Job description

About Us

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.

Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet‑on‑street, customer self‑onboarding, gold locker model to expand TAM & launch zero‑touch gold loans, zero network business app & many more.

We are rapidly growing team passionate about solving massive challenges around financial well‑being.

We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude more than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

Job Description

Key Responsibilities:

• 1. Sales and Business Development: Drive gold loan sales and achieve revenue targets for the cluster. Develop and implement strategies to enhance customer acquisition and retention. Identify and develop new business opportunities in the region from branches Indiagold having tie‑ups.
• 2. Team Management: Recruit, train, and mentor Sales Executive and Relationship Executives. Monitor performance, provide guidance, and ensure productivity benchmarks are met. Foster a high‑performance culture and ensure team alignment with organizational goals.
• 3. Operational Excellence: Ensure smooth operations at all branches within the cluster. Maintain adherence to internal policies, compliance standards, and RBI guidelines. Monitor and track each transaction with Bank and RM.
• 4. Customer Service: Enhance customer experience by ensuring prompt and quality service delivery. Resolve customer escalations effectively and maintain brand reputation.
• 5. Reporting and Analysis: Prepare and present periodic business reports and performance analyses to senior management. Monitor market trends, competitive landscape, and suggest strategies accordingly.

Requirements

• Bachelor’s degree in any discipline.
• 5+ years of experience in gold loans, banking, NBFCs, or financial services.
• Proven track record in sales, team management, and business growth.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficient in data analysis and reporting tools.

Benefits

• Competitive salary and performance‑based incentives.
• Opportunity to work with a fast‑growing fintech company.
• Professional growth and learning opportunities.
• Collaborative and supportive work environment.