Cluster Manager- Inside Sales

UNIVO Education; Dadri; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

UNIVO Education Pvt Ltd is seeking a Cluster Manager to lead and grow the inside sales counsellors team in India. You will design and execute sales strategies, drive new customer acquisition, and ensure targets are met while maintaining high customer satisfaction.

Strong leadership, CRM proficiency, and data-driven decision-making are essential. With 7+ years in inside sales and at least 4 years in a management role, you will collaborate with marketing and cross-functional teams to optimize lead

Qualifications

• Bachelor’s degree in business, marketing, education, or related field (MBA preferred).
• 7+ years of experience in inside sales, with at least 4 years in a leadership or managerial role.
• Experience in the EdTech industry is a significant advantage.
• Proven track record of consistently meeting or exceeding sales targets.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills, with the ability to engage and influence customers.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Familiarity with CRM systems and sales tools.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word).

Responsibilities

• Develop and implement sales strategies for the assigned cluster, ensuring alignment with overall company goals and objectives.
• Monitor sales performance within the cluster and ensure the achievement of targets.
• Drive new customer acquisition and upsell opportunities by leveraging inside sales techniques and strategies.
• Lead and manage a team of inside sales representatives, ensuring they meet individual and team sales targets.
• Provide coaching, mentorship, and performance feedback to sales team members to enhance skills and improve performance.
• Foster a collaborative, results-driven sales culture within the team.
• Track and manage key performance indicators (KPIs) and sales metrics for the cluster.
• Prepare and present regular sales reports to senior management on team performance, market trends, and growth opportunities.
• Ensure the effective use of CRM tools and sales processes for tracking leads, conversions, and customer engagement.
• Conduct regular market research to identify new business opportunities, emerging trends, and competitor activities.
• Stay updated with the latest developments in the EdTech space to effectively position the company’s products and services.
• Work closely with marketing teams to align lead-generation strategies and campaigns.

Skills

Leadership

Inside sales

CRM systems

Data analysis

Sales targets

Team management

Education

Bachelor’s degree in business, Marketing, Education, or related field

Tools

CRM software

MS Excel

PowerPoint

Job description

UNIVO Education Pvt Ltd is an online program management company. It works as a strategic partner for top tier education institutes and universities in India and the Middle East and Africa offering services like program development and delivery, market development and growth and student success and support. It is also, a leader in the market of student acquisition by way of digital and offline marketing.

The Cluster Managerwill be responsible for leading, managing, and growing the inside sales counsellors team. The role demands strong leadership skills, an ability to drive sales, and a deep understanding of the EdTech industry. The Cluster Manager will play a key role in building and executing sales strategies to meet and exceed targets, while ensuring the team maintains high levels of customer satisfaction and engagement.

Key Responsibilities:

Sales Strategy & Execution

• Develop and implement sales strategies for the assigned cluster, ensuring alignment with overall company goals and objectives.
• Monitor sales performance within the cluster and ensure the achievement of targets.
• Drive new customer acquisition and upsell opportunities by leveraging inside sales techniques and strategies.
• Lead and manage a team of inside sales representatives, ensuring they meet individual and team sales targets.
• Provide coaching, mentorship, and performance feedback to sales team members to enhance skills and improve performance.
• Foster a collaborative, results-driven sales culture within the team.
• Track and manage key performance indicators (KPIs) and sales metrics for the cluster.
• Prepare and present regular sales reports to senior management on team performance, market trends, and growth opportunities.
• Ensure the effective use of CRM tools and sales processes for tracking leads, conversions, and customer engagement.

Market Analysis & Business Development

• Conduct regular market research to identify new business opportunities, emerging trends, and competitor activities.
• Stay updated with the latest developments in the EdTech space to effectively position the company’s products and services.
• Work closely with marketing teams to align lead-generation strategies and campaigns.

Qualifications & Skills:

• Bachelor’s degree in business, Marketing, Education, or related field (MBA preferred).
• 7+ years of experience in inside sales, with at least 4 years in a leadership or managerial role.
• Experience in the EdTech industry is a significant advantage.
• Proven track record of consistently meeting or exceeding sales targets.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills, with the ability to engage and influence customers.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Familiarity with CRM systems and sales tools.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word).