Cluster Manager

Zepto; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading startup in India is seeking an Operations Manager to oversee a cluster of dark stores in Hyderabad. The successful candidate will own end-to-end operations, ensuring adherence to SLAs while managing multiple teams. With a strong focus on data-driven decision-making and accountability, this role promises an exciting opportunity to impact the fast-evolving logistics landscape. Ideal applicants will have significant experience in warehouse operations, strong leadership skills, and a process-oriented mindset.

Qualifications

• 3–6+ years in warehouse/dark store/fulfilment center operations.
• Experience managing large teams and multi-site environments.
• Strong understanding of end-to-end warehouse operations.

Responsibilities

• Own end-to-end operations for a cluster of dark stores.
• Drive excellence across inbound, packing, and dispatch processes.
• Lead Store Managers and ground teams effectively.

Skills

Team management

Operations execution

Data-driven decision making

Process standardization

Education

Graduation, MBA preferred (Operations/Supply Chain)

Job description

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities

• Own end-to-end operations for a cluster of 8-12 dark stores, ensuring seamless execution from inbound to dispatch.
• Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs.
• Own and optimize critical store KPIs – putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics.
• Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives.
• Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes.
• Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats.
• Continuously improve throughput, reduce shrinkage and damages, and drive cost efficiencies across the cluster.
• Own operational performance reviews through structured dashboards, governance cadence, and metric-driven accountability.

Qualifications

• Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent experience.
• Experience: 3–6+ years in warehouse/dark store/fulfilment center operations with exposure to multi-site management.
• Strong understanding of end-to-end warehouse operations – inbound to dispatch.
• Proven experience managing large ground teams across multiple locations.
• Hands‑on with dashboards, KPIs, and data‑driven operational reviews.
• Strong execution focus with ability to operate in high‑volume, high‑pressure environments.
• Process‑oriented mindset with experience enforcing SOPs and driving accountability.

Sounds like we’re talking about you? Please add your application to our cart!

Why Zepto should be your next career move

This isn’t just a job; it’s a chance to be part of a once-in-a-generation story that will shape the future of the Indian startup ecosystem. If you’re ready to go all in, execute like never before, and create impact on a massive scale, there’s no better place to do it than