Cluster Manager - Dark Store Operations

Zippee; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Annual company retreat

Growth opportunities

Job summary

Zippee is seeking a dynamic Cluster Manager for its Quick Commerce Operations team in Mumbai. This in-person role requires overseeing multiple dark stores, managing delivery teams, and collaborating with D2C brands to drive growth. The position demands a proactive individual capable of thriving in a high-pressure environment and leading all aspects of operations to achieve a successful supply chain. As part of a rapidly growing startup, you will have opportunities for growth and a chance to shape the company culture.

Qualifications

• Energetic and qualified individual with a passion for operations.
• Ability to work in a high-pressure, unstructured environment.
• Experience in managing delivery teams and projects.

Responsibilities

• Oversee operations across multiple dark stores in Mumbai.
• Manage hiring, training, and motivating dark store teams.
• Work closely with D2C brands for their growth.
• Own all aspects of last-mile operations.
• Ensure a 100% success rate and meet SLAs.
• Develop and implement SOPs to improve operations.

Skills

Team Management

Operations Oversight

Customer Support

Inventory Management

Supply Chain Management

Job description

About Zippee

• Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
• Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
• Our team is ex. Retention Science, oracle, blinkit, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
• Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

• Zippee is looking for energetic and qualified Cluster Managers (Dark Store) to join our Quick Commerce Operations team across Mumbai.
• Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact.
• This is a high-pressure, 0-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
• This is an in-person role at our dark stores, and you must be based near Andheri East, Mumbai.

Roles And Responsibilities

• Help oversee Quick Commerce operations across multiple dark stores in Mumbai.
• Manage (hire, fire, train, motivate) all dark store/last-mile delivery teams, and launch new dark stores & projects across Mumbai, as per the expansion plan.
• Work closely with our customers (D2C brands/marketplaces) and support them in expansion/growth.
• Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, fleet management, last-mile vendor partnerships, COD management.
• Ensure a streamlined Supply Chain to drive 100% success rate & meet SLAs across the city.
• Lead all metrics related to city P&L, reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them.
• Oversee weekly audits and daily MIS reporting to Management.
• Help build a rockstar culture amongst your team to scale to profitability.

Benefits

• Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
• Annual company retreat.
• Growth Opportunities