Cluster Manager

Sturmfrei Hospitality; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sturmfrei Hospitality in Gurugram is seeking an experienced Operations Manager to oversee our hostel properties from the Gurugram HQ. You will drive daily operations, ensure SOP adherence, and maintain service consistency across locations.

The role emphasizes team coordination, process optimization, cost control, and guest experience. You will monitor KPIs, conduct audits, and develop reporting systems to track performance and compliance with safety standards.

Qualifications

• Proven experience in operations management within hospitality or multi-property environments.
• Strong leadership and cross-functional collaboration skills.
• Excellent process optimization and quality control abilities.
• Solid understanding of budgeting, cost control, and vendor management.
• Commitment to high guest experience standards and safety/regulatory compliance.

Responsibilities

• Oversee operations across hostel properties from Gurugram HQ.
• Ensure SOP implementation and operational consistency.
• Monitor occupancy, service quality, and key performance metrics.
• Coordinate with Property Managers and on-ground teams; support hiring and training.
• Build reporting systems and track property performance; manage procurement oversight.

Job description

Roles and Responsibilities

1. Operations Management

• Oversee operations across all hostel properties from Gurugram HQ.
• Ensure SOP implementation and operational consistency.
• Monitor occupancy, service quality, and key performance metrics.

2. Team Coordination

• Coordinate with Property Managers and on-ground teams.
• Support hiring, training, and performance reviews.
• Conduct regular operational review meetings.

3. Process Optimization & Quality Control

• Identify process gaps and improve operational efficiency.
• Conduct audits to maintain service and brand standards.
• Build reporting systems and track property performance.

4. Performance & Cost Control

• Track revenue, expenses, and profitability across properties.
• Improve cost efficiency through better resource management.
• Manage vendor coordination and procurement oversight.

5. Guest Experience & Compliance

• Monitor guest reviews and resolve escalations.
• Ensure high service standards across properties.
• Maintain compliance with operational and safety regulations.