FIELD OPERATIONS HEAD

Find My Hostel; Kozhikode district; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Find My Hostel in Kerala, India, is seeking an Operations Head to oversee day-to-day hostel operations across multiple properties. You will ensure cleanliness, safety, and efficiency while leading housekeeping, maintenance, and security teams.

The role requires 2+ years in hostel/property operations and strong analytics to optimize occupancy and revenues. Proficiency in MS Office and operations software is preferred.

Qualifications

• Bachelor's or Master's degree in Hospitality Management, Business Administration, Operations Management, or related field.
• 2+ years of experience in hostel, property management, or operations management.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Oversee day-to-day operations of assigned hostel.
• Manage staff across Housekeeping, Maintenance, and Security.
• Monitor staffing levels and occupancy to maximize revenue.

Skills

Team management

Communication

Operations management

Education

Bachelor's or Master's in Hospitality/Operations

Tools

MS Office

Operations software

Job description

• Oversee the day-to-day operations of assigned hostel
• Ensure all properties are maintained to the highest standards of cleanliness, safety, hygiene, and operational efficiency.
• Hire, train, mentor, and supervise hostel staff, including Housekeeping, Maintenance, and Security teams.
• Monitor staff performance and ensure adequate staffing levels across all properties.
• Address resident inquiries, complaints, and feedback promptly while maintaining high levels of customer satisfaction.
• Implement and enforce hostel rules, operational policies, and safety procedures.
• Coordinate with maintenance teams and external vendors to ensure timely completion of repairs and preventive maintenance.
• Develop and maintain strong relationships with vendors, contractors, and service providers.
• Ensure timely rent collection and follow up on outstanding payments.
• Monitor occupancy levels and implement strategies to maximize occupancy and improve revenue.
• Identify opportunities to reduce operational costs while maintaining service quality.
• Maintain accurate records of resident occupancy, lease agreements, operational documentation, and compliance records.
• Act as the primary liaison between hostel management, residents, educational institutions, and the company to ensure effective communication.

Key Responsibilities

• Oversee the day-to-day operations of assigned hostel
• Ensure all properties are maintained to the highest standards of cleanliness, safety, hygiene, and operational efficiency.
• Hire, train, mentor, and supervise hostel staff, including Housekeeping, Maintenance, and Security teams.
• Monitor staff performance and ensure adequate staffing levels across all properties.
• Address resident inquiries, complaints, and feedback promptly while maintaining high levels of customer satisfaction.
• Implement and enforce hostel rules, operational policies, and safety procedures.
• Coordinate with maintenance teams and external vendors to ensure timely completion of repairs and preventive maintenance.
• Develop and maintain strong relationships with vendors, contractors, and service providers.
• Ensure timely rent collection and follow up on outstanding payments.
• Monitor occupancy levels and implement strategies to maximize occupancy and improve revenue.
• Identify opportunities to reduce operational costs while maintaining service quality.
• Maintain accurate records of resident occupancy, lease agreements, operational documentation, and compliance records.
• Act as the primary liaison between hostel management, residents, educational institutions, and the company to ensure effective communication.

Requirements

• Bachelor's or Master's degree in Hospitality Management, Business Administration, Operations Management, or a related field.
• 2+ years of experience in hostel, property management, or operations management.
• Strong analytical, problem-solving, and decision‑making skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and operational management software.
• Ability to manage multiple properties and teams simultaneously.
• Experience in hostel, PG, coliving, or hospitality operations will be an added advantage.

Skills: team management,communcation,operations management