Front Desk Executive - Resort

Idealcrew Technology; Mumbai; On-site; INR 446,400 - 781,200; Full time

Job summary

Idealcrew Technology in Mumbai is seeking a dedicated Operations Manager to oversee daily resort operations and ensure high levels of guest satisfaction. This role involves supervising staff across housekeeping, reception, and maintenance, while also managing financial accounts and handling guest relations. The ideal candidate will have experience in hospitality management, strong leadership skills, and the ability to maintain operational standards. Join our team to enhance our guests' experience and ensure smooth resort operations.

Qualifications

• Experience in operations management in a hospitality setting.
• Strong leadership and staff supervision skills.
• Ability to manage guest relations effectively.

Responsibilities

• Oversee daily resort operations including rooms and maintenance.
• Manage and supervise staff including housekeeping and reception.
• Welcome and interact with guests to ensure satisfaction.
• Monitor daily expenses and maintain accounts.

Job description

Operations Management

• Oversee daily resort operations including rooms, housekeeping, front desk, and maintenance.
• Ensure all facilities such as pool, lawn, clubhouse, etc. are functioning properly.

Maintain cleanliness and safety standards across the property.

Staff Supervision

• Manage and supervise housekeeping, security, reception, and maintenance staff.
• Allocate duties and shifts.
• Train new employees and monitor performance.
• Handle staff issues and maintain discipline.

Guest Relations

• Welcome and interact with guests.
• Handle complaints and resolve issues promptly.
• Ensure high levels of customer satisfaction.
• Manage smooth check‑in and check‑out processes.

Financial Administrative Duties

• Monitor daily expenses and maintain basic accounts.
• Handle billing, payments, and cash management.
• Maintain records (bookings, guest details, KYC, etc.).
• Coordinate with vendors and suppliers.

Booking Sales Coordination

• Manage reservations (walk‑ins, online platforms such as Airbnb, MakeMyTrip, Goibibo, Agoda, etc.).
• Coordinate with sales/marketing team for occupancy.
• Follow up on leads and inquiries.