Hotel Operation

OYO; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

OYO in Mumbai seeks an individual to manage a portfolio of owners, focusing on preventing churn and solving partner issues proactively. The role involves generating revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions.

The candidate will also ensure performance metrics related to customer satisfaction and handle outstanding account collections. This is a dynamic position that requires ongoing engagement with stakeholders to navigate market conditions effectively.

Responsibilities

• Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively.
• Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions.
• Ensure cluster performance of customer & guest experience metrics, especially focusing on bottom properties in the cluster.
• Ensure collection of accounts receivable/outstanding amount from portfolio clients.
• Resolve issues arising between property owners, customers & internal stakeholders.
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business.

Job description

Role & responsibilities

• Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively
• Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions
• Ensure cluster performance of customer & guest experience metrics, especially focusing on bottom properties in the cluster
• Ensure collection of accounts receivable/outstanding amount from portfolio clients
• Resolve issues arising between property owners, customers & internal stakeholders
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business