Hotel Operation Intern

OYO; Visakhapatnam; On-site; INR 600,000 - 900,000; Full time

Job summary

OYO in India is seeking a role to manage an assigned portfolio of property owners within the hub, focusing on reducing churn by proactively solving partner issues and maintaining strong relationships. The role drives occupancy by ensuring room availability, converting bookings, and monitoring cluster performance on customer and guest experience metrics, with emphasis on underperforming properties.

Coordinate with property owners, customers and internal teams to resolve issues and provide market

Responsibilities

• Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively
• Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions
• Ensure cluster performance of customer & guest experience metrics, especially focusing on bottom properties in the cluster
• Ensure collection of accounts receivable/outstanding amount from portfolio clients
• Resolve issues arising between property owners, customers & internal stakeholders
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business

Job description

Role & responsibilities

• Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively
• Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions
• Ensure cluster performance of customer & guest experience metrics, especially focusing on bottom properties in the cluster
• Ensure collection of accounts receivable/outstanding amount from portfolio clients
• Resolve issues arising between property owners, customers & internal stakeholders
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business