Cluster Manager

Sree Annapoorna; Coimbatore District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Sree Annapoorna in Coimbatore is seeking a seasoned hospitality professional to manage end-to-end operations of multiple restaurant outlets, drive sales, profitability, and ensure consistent food quality and service.

You will lead Restaurant Managers, oversee budgets, P&L, cost controls, manpower planning, and compliance with FSSAI and SOPs, while identifying expansion opportunities.

Qualifications

• 15-18 years of experience in restaurant/hotel operations.
• Minimum 5 years of experience handling multiple restaurant outlets or cluster operations.
• Strong experience in managing Restaurant Managers and large operational teams.
• Proven track record in improving restaurant profitability and operational performance.
• Excellent leadership, analytical, communication, and decision-making skills.

Responsibilities

• Manage end-to-end operations of multiple restaurant outlets and ensure smooth functioning.
• Drive sales, profitability, cost control, and achievement of business targets.
• Monitor outlet-wise P&L, budgets, food costs, manpower costs, and operational expenses.
• Ensure consistent food quality, customer service, hygiene, and operational standards.
• Conduct regular operational audits and implement corrective actions.
• Identify underperforming outlets and develop strategies to improve performance.
• Lead, guide, and monitor Restaurant Managers and their teams.
• Ensure effective manpower planning, employee training, and performance management.
• Handle customer grievances and improve overall customer satisfaction.
• Ensure compliance with FSSAI, statutory regulations, food safety, and company SOPs.
• Coordinate with Central Kitchen, Stores, and other support departments.
• Identify business expansion opportunities and implement sales growth initiatives.
• Prepare and review MIS reports, sales reports, operational performance, and monthly P&L.

Skills

Restaurant operations

Cluster operations

Leadership

P&L management

Job description

Role & responsibilities

• Manage end-to-end operations of multiple restaurant outlets and ensure smooth functioning.


• Drive sales, profitability, cost control, and achievement of business targets.


• Monitor outlet-wise P&L, budgets, food costs, manpower costs, and operational expenses.


• Ensure consistent food quality, customer service, hygiene, and operational standards.


• Conduct regular operational audits and implement corrective actions.


• Identify underperforming outlets and develop strategies to improve performance.


• Lead, guide, and monitor Restaurant Managers and their teams.


• Ensure effective manpower planning, employee training, and performance management.


• Handle customer grievances and improve overall customer satisfaction.


• Ensure compliance with FSSAI, statutory regulations, food safety, and company SOPs.


• Coordinate with Central Kitchen, Stores, and other support departments.


• Identify business expansion opportunities and implement sales growth initiatives.


• Prepare and review MIS reports, sales reports, operational performance, and monthly P&L.

Preferred candidate profile

• 1518 years of experience in restaurant / hotel operations.


• Minimum 5 years of experience in handling multiple restaurant outlets or cluster operations preferred.


• Strong experience in managing Restaurant Managers and large operational teams.


• Proven track record in improving restaurant profitability and operational performance.


• Excellent leadership, analytical, communication, and decision-making skills.