Operations Manager

Aaladipattiyan Karupatti Coffee And Halwa Kadai; Chennai Metropolitan Area; On-site; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Competitive Salary

Free meals

Company housing (policy)

Travel allowances

PF & ESI

Health insurance

Career growth

Leadership exposure

Job summary

Aaladipattiyan Karupatti Coffee And Halwa Kadai in Chennai region seeks an experienced operations leader to oversee multiple branches, drive sales growth, and ensure cost control. You will manage F&B production, customer experience, and branch performance while guiding expansion and KPI-driven reporting.

Ideal candidate has senior leadership in multi-location outlets, strong P&L acumen, and a hands-on approach to SOPs, audits, and regulatory compliance. Chennai-based role with on-site duties.

Qualifications

• 5–10 years in F&B or hospitality operations leadership.
• Experience managing 10–25+ outlets.
• Strong budget, cost control, and profitability focus.
• Proven ability to drive sales growth across multiple branches.

Responsibilities

• Lead day-to-day operations across all branches.
• Drive sales targets and branch-wise improvements.
• Oversee food production, quality, and menus.
• Plan manpower budgets and optimize staffing.
• Own branch P&L and cost control.
• Ensure SOPs, audits, and regulatory compliance.
• Manage inventory, procurement, and supply chain.
• Open new branches and support expansion.
• Provide leadership reporting to MD.

Skills

Leadership

P&L Management

Operations Leadership

Multi-Outlet Ops

Sales Growth

Food & Beverage

Cost Control

Staff Development

Job description

Role & responsibilities

A. Business Operations & Sales Growth

• Lead and monitor day-to-day operations across all branches.
• Drive achievement of monthly, quarterly, and annual sales targets.
• Develop branch-wise sales improvement strategies.
• Improve sales conversion, average bill value (ABV), and customer footfall.
• Identify low-performing outlets and implement corrective action plans.
• Drive cross-selling and upselling across sweets, savouries, tea, coffee, snacks, and QSR categories.
• Ensure achievement of overall business revenue and profitability targets.

B. Branch Performance Management

• Monitor branch-wise sales, expenses, profitability, and operational efficiency.
• Conduct regular branch visits and performance reviews.
• Review Branch General Managers' (BGMs) and Cluster Growth Managers' (CGMs) performance.
• Ensure effective opening, closing, and shift management.
• Maintain consistent operational standards across all outlets.
• Develop action plans for branches that are not achieving targets.

C. Food Production & Quality Management

• Ensure consistency in taste, quality, quantity, and presentation.
• Monitor central kitchen and branch-level food production.
• Ensure proper production planning based on sales demand.
• Minimize food wastage, stock expiry, and pilferage.
• Ensure compliance with FSSAI standards and food safety requirements.
• Maintain standard recipes, portion sizes, and product specifications.
• Coordinate with Purchase and Central Kitchen teams for uninterrupted supply.

D. Manpower Planning & Productivity

• Develop branch-wise manpower budgets based on business potential.
• Ensure optimum manpower deployment across all branches.
• Coordinate with HR for recruitment, onboarding, training, and retention.
• Monitor employee productivity and manpower cost.
• Develop leadership capabilities among BGMs, CGMs, and Shift Incharges.
• Reduce employee absenteeism and attrition.
• Ensure proper shift scheduling and workforce utilization.

E. Financial & Cost Control

• Take ownership of branch-level operational profitability.
• Monitor manpower cost, food cost, wastage, electricity, and other operating expenses.
• Improve gross margins and contribution per outlet.
• Ensure effective inventory management and stock control.
• Prevent operational losses, pilferage, and unnecessary expenses.
• Work closely with Finance and Accounts on budgets and financial performance.
• Review branch-wise P&L and take corrective action.

F. Customer Experience & Service Excellence

• Ensure excellent customer service across all branches.
• Establish service standards and customer handling procedures.
• Monitor customer complaints, online reviews, and feedback.
• Improve service speed and order accuracy.
• Ensure customer satisfaction and repeat business.
• Implement customer experience improvement initiatives.

G. SOP, Audit & Compliance

• Develop, implement, and monitor operational SOPs.
• Ensure adherence to opening and closing checklists.
• Monitor internal audits and operational inspections.
• Ensure compliance with FSSAI, labour, fire safety, and other applicable regulations.
• Conduct surprise branch inspections.
• Ensure timely closure of audit observations.
• Establish accountability for operational deviations.

H. Inventory, Purchase & Supply Chain

• Monitor branch stock availability and replenishment.
• Coordinate with Purchase, Stores, and Transport teams.
• Ensure proper stock ordering based on sales forecasts.
• Control stock variances and inventory losses.
• Improve procurement and distribution efficiency.
• Ensure uninterrupted availability of fast-moving products.

I. New Branch Opening & Business Expansion

• Plan and execute new branch openings.
• Evaluate operational readiness before launch.
• Coordinate manpower, infrastructure, equipment, inventory, and training.
• Establish operational benchmarks for new outlets.
• Support business expansion and operational scalability.

J. Leadership & Management Reporting

• Lead Cluster Growth Managers, Branch General Managers, and operational teams.
• Conduct weekly and monthly operational review meetings.
• Present business performance reports to the Managing Director.
• Establish accountability through measurable KPIs.
• Develop succession plans for key operational positions.
• Build a performance-driven organizational culture.

Preferred candidate profile

• 5-10 years of experience in the Food & Beverage, QSR, restaurant, retail food, or hospitality industry.
• Minimum 5 years of experience in a senior operations leadership role.
• Experience managing 10-25 or more outlets.
• Proven track record of handling multi-location operations.
• Experience managing annual business turnover of 30100 crores or above.
• Strong knowledge of sales growth, profitability, food cost, and manpower cost management.
• Experience leading Cluster Managers, Area Managers, and Branch Managers.
• Strong understanding of central kitchen operations, food production, and supply chain.
• Experience in business expansion and new outlet openings.
• Excellent leadership, communication, analytical, and decision-making skills.

Perks and benefits

• Competitive Salary: Attractive salary package based on experience, industry exposure, and previous CTC.
• Food: Free food provided by the company.
• Accommodation: Company-provided accommodation, subject to company policy.
• Travel Allowance: Official travel and branch visits reimbursed as per company policy.
• PF & ESI: Statutory benefits as per applicable eligibility and provisions.
• Medical Benefits: Health insurance benefits, subject to company policy.
• Career Growth: Opportunity to lead and scale a growing multi-branch F&B business.
• Leadership Exposure: Direct interaction with the Managing Director and involvement in strategic business decisions.