Cluster Manager - Vadodara/ Surat/Ahmedabad

SG OASIS HR CONSULTANCY PVT LTD; Gujarat; On-site; INR 600,000 - 900,000; Full time

Job summary

Leading QSR Brand in India is seeking a Cluster Manager to oversee day-to-day operations across a cluster of bakery-focused outlets in Vadodara, Surat, and Ahmedabad. You will ensure brand standards, drive sales, and develop outlet teams through training, coaching, and performance reviews.

This role requires 6-day work week and hands-on leadership in fast-paced hospitality settings. Prior experience managing 2–4 outlets and a strong grasp of guest service is essential for success in this

Qualifications

• Minimum 4 years to 10 years of hospitality or retail experience in QSR/cafe/bakery operations.
• Experience managing 2–4 outlets or acting as senior outlet manager.
• Exposure to local marketing, people management, and P&L understanding.
• Strong focus on execution, guest service, and team development.

Responsibilities

• Recruit, train, and mentor Outlet Managers and team members to build high-performing teams.
• Drive team engagement and performance through regular coaching and reviews.
• Ensure SOP adherence across all outlets in the cluster.
• Maintain outlet hygiene, safety, and compliance with health standards.
• Monitor inventory, cash handling, and daily operations.
• Support outlet teams in achieving monthly sales and profitability targets.
• Execute local store marketing activities to drive footfall and brand visibility.
• Coordinate with maintenance and support the launch of new outlets.

Skills

Guest service

People management

Brand standards execution

P&L understanding

Local store marketing

Outlet operations

Education

Graduate degree

Hotel management diploma

Job description

Please find below details for the post of Cluster Manager in Leading QSR Brand which is into Premium Cakes, Pastries and other Bakery Products all across India

Department:

FOH

Location:

We are Hiring in Vadodara, Surat and Ahmedabad

Industry:

QSR, Retail or Hospitality

Education:

Any graduate or preferably with a degree or diploma in hotel management.

Experience:

Minimum 04 year to maximum 10 years of hospitality or retail experience in QSR / cafe / bakery operations.

Prior experience in managing 2 to 4 outlets or acting as a senior outlet manager / assistant area manager.

Exposure to local marketing, people management, and P&L understanding preferred.

Strong focus on execution, guest service, and team development.

Role Summary:

The Cluster Manager is responsible for ensuring smooth day-to-day operations, guest satisfaction, and consistent sales performance across a cluster of outlets. This role focuses on executing brand standards, driving operational efficiency, and developing outlet teams to deliver high-quality guest experiences.

Key Responsibilities:

• Recruit, train, and mentor Outlet Managers and team members to build high-performing teams.
• Drive team engagement and performance through regular coaching and reviews.

Operational Excellence:

• Ensure adherence to standard operating procedures (SOPs) across all outlets in the cluster.
• Maintain outlet hygiene, safety, and compliance with health standards.
• Monitor inventory management, cash handling, and daily operations.
• Support outlet teams in achieving monthly sales and profitability targets.
• Ensure a consistently high level of guest satisfaction and service quality.
• Execute local store marketing (LSM) activities as directed by the Area Manager to drive footfall and brand visibility.

Process & Efficiency:

• Track and report key operational metrics and take corrective action where needed.
• Support accurate demand forecasting and minimize wastage.
• Oversee in-store product display standards and online menu hygiene on platforms like Swiggy, Zomato, and brand website.

Maintenance & New Store Readiness:

• Coordinate with maintenance teams to ensure timely upkeep of outlets.
• Support the launch and stabilization of new outlets within the cluster.

Working days:

6 days in a week