Cluster Manager

Kots; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

Kots in Bengaluru is seeking a Facilities Manager to oversee tenant relations, building maintenance, staff management, and reporting across its property cluster. You will coordinate maintenance activities, ensure records and inventories are up to date, manage on-site staff including supervisors and technicians, and prepare daily, monthly reports.

The role requires strong communication, organizational skills, and willingness to travel between properties in the cluster; a bachelor’s degree in

Qualifications

• Ability to set expectations with tenants.
• Clear articulation in communication.
• Well organized and consistent in work.
• Bachelor's degree in facilities management, real estate, or related field preferred.

Responsibilities

• Tenant relations and issue management, including check-in/check-out and escalations.
• Drive planned building maintenance across electrical, plumbing, cleaning, and AMCs.
• Manage staff including managers, team leads, operations, and technicians; ensure onboarding to deboarding adherence.
• Prepare start/end of day reports, monthly building and utility reports.

Skills

Tenant relations

Communication

Organization

Travel readiness

Education

Bachelor's degree in facilities management, real estate, or related field

Job description

Employment type :: Full Time Field work.

Monday to Friday 8:00 AM to 6:00 PM & Saturday half day 8:00 AM to 1:00 PM

Workdays :: 5.5 days with fixed Sunday week off.

(Work from home is Not available)

Bike: Required

Role & responsibilities

1. Tenant Relations and issue management

• Check In, CheckOuts for Tenants.
• Tenant Escalations.
• Foster positive relationships with tenants to ensure tenant satisfaction and retention.

2. Building Maintenance :

• Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc..
• Drive property inspections to identify maintenance needs and address them promptly.
• Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc..
• Ensure the records of Inventory items within all properties common area & inside flats is maintained.
• All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.

3. Staff management ::

Cluster Manager is required to manage operations related to all staff. Staff Types include -

i) Management team staff = Facility Managers & Team Leads & Operations Executives.

ii) Resource staff = Plumbers, Eelctriciancs, Housekeeping etc..

__ For the above staff, ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc..

Give periodic Trainings & Feedback to all staff on performance & process updates.

Co-ordinating with the manpower agencies for ensuring the staff deployments.

4.Reports ::

• Start of the Day & End of the Day reports across all properties within the clusters should be verified.
• Monthly Building Audit reports should be submitted.
• Monthly utility reports , expense reports should be submitted.

Qualifications & skills that is required for this role ::

• Ability to set the right expectations with the tenants
• Ability to communicate with good articulation
• Structured well organized and consistent with work
• Bachelor's degree in facilities management, real estate, or a related field (preferred).
• Knowledge of maintenance and repair
• Ability to independently travel to properties within the assigned geographical cluster