Cluster Manager

Kotsrentingprivatelimited; Bengaluru; On-site; INR 70,000 - 165,000; Full time

Benefits offered by this job

Transport allowance

Annual bonus

Food, beverage & medical insurance

Job summary

KOTS RENTING PVT LTD in Bengaluru is seeking a Cluster Operations Manager to oversee tenant relations, building maintenance, and all staff within the assigned cluster. The role requires hands-on supervision of facility teams and coordination with contractors to ensure service quality.

The position follows a 5.5-day workweek with no work-from-home option, includes tour travel across sites, and offers a gross annual compensation package with variable payout based on performance.

Qualifications

• Bachelor's degree in facilities management or related field.
• Experience supervising facilities staff and contractors.
• Ability to manage tenant relations and property records.
• Willingness to travel within the assigned cluster.

Responsibilities

• Tenant relations and issue management across properties.
• Drive building maintenance including electrical, plumbing, cleaning, and AMCs.
• Staff management for facility teams and vendors.
• Prepare daily, monthly, and audit reports for clusters.

Skills

Tenant relations

Communication

Staff management

Building maintenance

Organized

Travel ready

Education

Bachelor's degree in facilities management or related field

Job description

KOTSis a dynamic and rapidly growing company committed to providing innovative and quality solutions in the housing sector. We are seeking a motivated and experienced professionals in Area Operations to join our team and play a key role in managing and optimizing our operations in Bangalore.

Experience:: 10+ yearsin facility management (preferably residential real estate.)

Employment type:: Full Time Field work.

Monday to Friday 8:00 AM to 6:00 PM & Saturday half day 8:00 AM to 1:00 PM

Workdays:: 5.5 days with fixed Sunday week off.

(Work from home is Not available)

Bike: Required

Role & responsibilities

1. Tenant Relations and issue management

• Check In, CheckOuts for Tenants.
• Tenant Escalations.
• Foster positive relationships with tenants to ensure tenant satisfaction and retention.

2. Building Maintenance :

• Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc..
• Drive property inspections to identify maintenance needs and address them promptly.
• Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc..
• Ensure the records of Inventory items within all properties common area & inside flats is maintained.
• All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.

3. Staff management ::

Cluster Manager is required to manage operations related to all staff. Staff Types include -

i)Management team staff = Facility Managers & Team Leads & Operations Executives.

ii)Resource staff = Plumbers, Eelctriciancs, Housekeeping etc..

__ For the above staff, ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc..

Give periodic Trainings & Feedback to all staff on performance & process updates.

Co-ordinating with the manpower agencies for ensuring the staff deployments.

4.Reports ::

• Start of the Day & End of the Day reports across all properties within the clusters should be verified.
• Monthly Building Audit reports should be submitted.
• Monthly utility reports , expense reports should be submitted.

Qualifications & skills that is required for this role ::

• Ability to set the right expectations with the tenants
• Ability to communicate with good articulation
• Structured well organized and consistent with work
• Bachelor's degree in facilities management, real estate, or a related field (preferred).
• Knowledge of maintenance and repair
• Ability to independently travel to properties within the assigned geographical cluster

Having a Bike is preferred

Ability to independently travel to the assigned properties

Skill 1

Ability to manage the Property Managers & ground staff like housekeeping , security guard , electricians & plumbers

Skill 2

Ability to handle customer queries like repair and maintenance , check-IN , check-OUT etc..

Skill 3

Building maintenance

Age Criteria = 38 years max

PRIVATE & CONFIDENTIAL*

KOTS RENTING PVT LTD

GROSS COMPENSATION

Job role - Cluster Operations Manager

Annually

1.b - Variable Pay component - based on performance ( quarterly payout )

₹70,000

2. Transport Allowance yearly

₹24,000

3. Annual Bonus ( upto 3% based on company performance)

₹21,000

4. Food, Beverage & Medical Insurance ( Non- Reimburseable )

₹50,000