Building Manager

K Raheja Corp; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

K Raheja Corp seeks an experienced Building Operations Manager in Mumbai to oversee service delivery, client relations, and the day-to-day management of premises. You will coordinate with outsourced teams, manage budgets, ensure regulatory compliance, and drive maintenance programs to minimize downtime.

The role focuses on optimizing operations, improving efficiency, and sustaining high-quality services across all building facilities while maintaining strong client satisfaction.

Qualifications

• Experience in client relationship management and needs assessment.
• Knowledge of CRM processes and meeting scheduling.
• Oversee move-in/move-out inspections, asset verification, and repairs.
• Plan and manage preventive maintenance with outsourced teams.

Responsibilities

• Build and maintain client relationships and identify client needs.
• Implement CRM processes, schedule meetings, and track action points closure.
• Manage move-ins/move-outs, inspect units, verify assets, and coordinate repairs.
• Deliver services to clients as per requirements and ensure smooth premises operations.
• Govern operational budgets to keep expenses within tolerance; coordinate with outsourced teams.
• Oversee building operations with SMEs and ensure SLA/MIS compliance.
• Address escalations and document corrective actions to prevent recurrence.
• Plan future development aligned with business objectives; lead change with minimal disruption.
• Ensure compliance with statutory and legal requirements for buildings.

Skills

Client relationship

CRM process

Budgeting

Operations coordination

Vendor management

Team leadership

Tools

CRM software

Facilities mgmt software

Job description

Job Description

• Building client relationship, understanding identifying client needs.
• Implementation of defined CRM process, scheduling meeting, keeping a track of action points closure of the same
• Handling Move in and Move Outs- the manager is responsible for inspecting the unit, checking for damages. Responsible for Asset verification, repairing damages if any.
• Will be responsible for service delivery to all the clients as per requirement. Ensure smooth running of all services in the premises.
• Efficient governance of assign operational budget keeping the expenses under tolerance
• Shall manage the entire building operations in co-ordination with outsourced team
• Synching with cluster SME for any kind of guidance, troubleshooting clarity on governance checks
• Ensure service delivery by outsourced team as per SLAs. Making sure that SLA, MIS MMR are scheduled as per defined frequency
• Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls.
• To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.
• Shall be responsible for strategic planning and day-to-day operations, particularly in relation to buildings and premises.
• Shall be responsible for all statutory and legal compliances for all his buildings.
• Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities.
• Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service.
• Shall be responsible for planning end of life replacement of equipments in consultation with Technical SME.
• Keep track of completion of all helpdesk service requests from clients all complaints to be closed with corrective actions to prevent recurrence of the client complaint.
• Review /suggest / approve plans and procedures for handling complaints or requests from building Clients or occupants
• Assist Clients, prospective Clients, and the building owners in space planning and estimating costs while maintaining established building standards
• Assist team with accounts receivable including late fees, CAM collection /reconciliations,(ensure optimal cash flow by setting a date to collect rent each month and strictly enforcing ) defaults, and disputes
• Review / approve monthly utility billings to Clients and ensure timely collection of the same.
• Responsible for the physical management of the property, including regular maintenance and emergency repairs. May include/engage contractors to get the job done.
• Regularly inspect Client spaces, public, mechanical, and ground areas to ensure property maintenance and cleanliness.
• Responsible for operation of ME Services (Power, Water, AC, Lifts, FPS, STP), cleaning, Waste Management, Pest control, Gardening, Physical Security, Traffic parking management, Food Court Management, AMC management
• Shall be responsible for attending to all emergency breakdowns in his buildings, as per contingency plans.