Cluster Manager

Yellow Dwelling; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Yellow Dwelling in Bengaluru seeks a seasoned Retail Store Manager to take ownership of sales across assigned stores, drive targets, and lead store teams to deliver exceptional customer experiences. You will monitor performance, coordinate with founders, optimize operations, and ensure staffing, training, and merchandising align with business priorities while traveling between stores as needed.

Strong leadership, analytics, and people development are essential as you set priorities, review

Qualifications

• 6+ years of experience in retail / field sales, preferably in home furnishing, home decor, lifestyle, or related industries.
• Proven managerial experience in managing multiple retail stores or a cluster of stores.
• Strong track record of achieving and exceeding sales targets.
• Strong leadership, team management, and people development skills.
• Excellent communication, interpersonal, and customer relationship management skills.
• Strong understanding of retail and field sales, customer experience, and store operations.
• Ability to analyse sales performance, identify gaps, and implement effective action plans.
• Experience in training, coaching, and motivating retail teams.
• Willingness to travel between assigned stores as required.
• Strong problem-solving, decision-making, and execution abilities.

Responsibilities

• Take ownership of sales performance across the assigned territories and stores to ensure achievement of monthly and annual sales targets.
• Monitor daily, weekly, and monthly sales and identify gaps and opportunities to improve performance.
• Work closely with the Founders to implement sales strategies, business priorities, and initiatives across the retail stores.
• Lead, motivate, and manage store teams to improve productivity, sales conversion, customer experience, and overall performance.
• Prepare and manage staff rosters, shifts, weekly offs, and manpower allocation based on store requirements.
• Conduct regular store visits to review sales, staff performance, customer experience, visual merchandising, stock availability, and store operations.
• Set clear sales priorities for store teams and follow up regularly to ensure targets are being worked towards and achieved.
• Track individual and store-level performance and provide regular feedback, coaching, and support to team members.
• Identify training requirements and conduct regular training on products, selling techniques, customer handling, upselling, cross-selling, and company processes.
• Work closely with the EHS team to ensure effective coordination and follow-up on leads and customer requirements.
• Coordinate with HR, Operations, Warehouse, Design, EHS, and other internal teams to ensure smooth store functioning and customer service.
• Address store-level challenges and take timely corrective actions to improve sales and team performance.
• Monitor customer feedback and ensure issues are resolved effectively to maintain a high level of customer satisfaction.
• Prepare and share regular sales and performance updates with the Founders and Senior Management.
• Identify new opportunities to increase store sales, customer engagement, repeat business, and overall retail growth.

Skills

Retail sales

Store management

Team leadership

Sales targets

Customer relations

Coaching & training

Communication

Travel willingness

Problem solving

Job description

Role & responsibilities

Take ownership of sales performance across the assigned territories and stores to ensure

achievement of monthly and annual sales targets.

• Monitor daily, weekly, and monthly sales and identify gaps and opportunities to improve

performance.

• Work closely with the Founders to implement sales strategies, business priorities, and

initiatives across the retail stores.

• Lead, motivate, and manage store teams to improve productivity, sales conversion,

customer experience, and overall performance.

• Prepare and manage staff rosters, shifts, weekly offs, and manpower allocation based on

store requirements.

• Conduct regular store visits to review sales, staff performance, customer experience,

visual merchandising, stock availability, and store operations.

• Set clear sales priorities for store teams and follow up regularly to ensure targets are

being worked towards and achieved.

• Track individual and store-level performance and provide regular feedback, coaching, and

support to team members.

• Identify training requirements and conduct regular training on products, selling

techniques, customer handling, upselling, cross-selling, and company processes.

• Work closely with the EHS team to ensure effective coordination and follow-up on leads

and customer requirements.

• Coordinate with HR, Operations, Warehouse, Design, EHS, and other internal teams to

ensure smooth store functioning and customer service.

• Address store-level challenges and take timely corrective actions to improve sales and

team performance.

• Monitor customer feedback and ensure issues are resolved effectively to maintain a high

level of customer satisfaction.

• Prepare and share regular sales and performance updates with the Founders and Senior

Management.

• Identify new opportunities to increase store sales, customer engagement, repeat business,

and overall retail growth.

Preferred candidate profile

6+ years of experience in retail / field sales, preferably in home furnishing, home decor,

lifestyle, or related industries.

• Proven managerial experience in managing multiple retail stores or a cluster of stores.
• Strong track record of achieving and exceeding sales targets.
• Strong leadership, team management, and people development skills.
• Excellent communication, interpersonal, and customer relationship management skills.
• Strong understanding of retail and field sales, customer experience, and store operations.
• Ability to analyse sales performance, identify gaps, and implement effective action plans.
• Experience in training, coaching, and motivating retail teams.
• Comfortable working closely with Founders and Senior Management.
• Willingness to travel between assigned stores as required.
• Strong problem-solving, decision-making, and execution abilities.