District Manager

Estée Lauder Companies; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Power BI advantage

Job summary

Estée Lauder Companies in Mumbai seeks a seasoned Retail Leadership professional to drive sales targets across stores and brands. You will manage Store Managers, ensure top-tier customer experience, and develop teams for enhanced commercial performance.

The role requires 5+ years in retail management, strong communication skills, and proficiency in Excel/Power BI for performance analysis. Will oversee both Retail and Wholesale POS locations with a focus on operational excellence.

Qualifications

• Leadership: comfortable managing and supervising people.
• Team coaching and training.
• Public speaking, communication and presentation skills.
• 5+ years of management and/or customer experience in Retail.
• Analytical skills: planning and budgeting.
• Ability to work in a fast-paced environment and manage change.
• Excellent problem-solving and decision-making abilities.
• Fluency in English (advanced written and spoken).
• Computer skills: Excel, Word, Outlook, PowerPoint; knowledge of X-store POS system and Power BI is an advantage.

Responsibilities

• Develops and executes retail Sales targets by area, brand, and store with Sales Manager.
• Monitors success metrics and creates action plans to achieve or exceed targets.
• Leads and develops Store Managers across Retail and Wholesale POS locations.
• Sets tone for excellent in-store customer experience and execution.
• Upskills the team in retail management and drives sales performance; ensure operational efficiencies and adherence to procedures.
• Maintains staff coverage across Retail and Wholesale POS locations as needed.
• Builds strong partnerships with Store Managers, Area Managers, Mall Management, District Managers, and Sales Team.

Job description

Description

Key Responsibilities

• In conjunction with Sales Manager, develops and executes the retail Sales targets by area, by brand and by store:
  • Implement strategies to ensure targets are achieved and possibly exceeded
  • Monitors key success metrics, and together with her team creates and executes action plan whenever it is necessary
  • Actively exploit business opportunities to deliver and over-deliver plans
• Manages the Store Managers in Retail and Wholesale POS locations:
  • Leads, motivate and develops teams to achieve sales target and deliver high-touch customer service.
• Sets the tone for excellence in execution in-stores and driving expectations of Excellent Customer Experience
• Develops and upskills team in retail management and drives the improvement of commercial and sales performance
  • Ensures operational efficiencies and control the completion of procedures
  • Ensures strong staff coverage across all Retail and Wholesale POS locations in accordance with needs
• Develop and nurture strong, effective and productive business partnerships with Store Managers, Area Sales Managers and Mall Management teams, as well as strong collaboration is crucial with District Managers and Sales Team

Qualifications

• Leadership skill - comfortable managing and supervising people
• Team Coaching, Experience in Training
• Public speaking, communication and presentation skills
• 5+ years management and/or customer experience in Retail is a must
• Analytical skills (planning, budgeting)
• Ability to function in a fast-paced environment
• Independence of Action and accountability
• Excellent problem-solving skills and able to make decisions
• Demonstrate flexibility and ability to manage change with a positive mindset
• Embrace the company’s corporate philosophy
• Computer skills including Excel, Word, Outlook and PowerPoint
• Knowledge of X-store POS system and Power BI is an advantage
• Advanced level of English both in written and verbal form
• Maximize in-store presence