Cluster Manager

Swiss Time House; Thiruvananthapuram; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Swiss Time House is seeking a Store Multi-Store Manager to drive sales across the assigned cluster in India. You will lead store teams, coach Store Managers, and ensure premium in-store experiences for luxury lifestyle brands.

We value 5-8 years in retail, with 2-3 years in multi-store leadership, and a Bachelor's in Business Admin or Retail Management; MBA preferred. The role requires strategic planning, KPI focus, and strong collaboration with Merchandising, HR, Finance, and Supply Chain.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field.
• MBA preferred.
• 5-8 years of retail sales experience with 2-3 years in a multi-store management role.
• Experience in premium retail, luxury retail, or lifestyle brands is preferred.

Responsibilities

• Drive sales, revenue, and profitability across the assigned cluster.
• Monitor and achieve monthly, quarterly, and annual targets.
• Lead, coach, and mentor Store Managers to improve team performance.
• Ensure exceptional customer service and premium in-store experience.
• Monitor store KPIs including sales, conversion, ATV, UPT, footfall, and productivity.
• Conduct regular store visits and operational audits to ensure SOP compliance.
• Ensure inventory accuracy, stock availability, shrinkage control, and asset protection.
• Review staffing requirements and coordinate recruitment, training, and succession planning.
• Ensure adherence to HR policies, attendance, grooming, and disciplinary standards.
• Resolve customer escalations and operational issues promptly.
• Coordinate with Merchandising, Marketing, HR, Finance, and Supply Chain teams.
• Prepare and present business performance reports and action plans.
• Ensure compliance with company policies, statutory requirements, and safety standards.

Skills

Retail sales experience

Multi-store management

Premium/luxury retail

Team coaching

Education

Bachelor's degree in Business Administration

MBA

Job description

Role & responsibilities

• Drive sales, revenue, and profitability across the assigned cluster.
• Monitor and achieve monthly, quarterly, and annual business targets.
• Lead, coach, and mentor Store Managers to improve team performance.
• Ensure exceptional customer service and premium in-store experience.
• Monitor store KPIs including sales, conversion, ATV, UPT, footfall, and productivity.
• Conduct regular store visits and operational audits to ensure SOP compliance.
• Ensure inventory accuracy, stock availability, shrinkage control, and asset protection.
• Review staffing requirements and coordinate recruitment, training, and succession planning.
• Ensure adherence to HR policies, attendance, grooming, and disciplinary standards.
• Resolve customer escalations and operational issues promptly.
• Coordinate with Merchandising, Marketing, HR, Finance, and Supply Chain teams.
• Prepare and present business performance reports and action plans.
• Ensure compliance with company policies, statutory requirements, and safety standards.

Preferred candidate profile

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• MBA preferred.

• 5- 8 years of retail sales experience with at least 2 -3 years in a multi-store management role.
• Experience in premium retail, luxury retail, or lifestyle brands is preferred.