Store Manager

Ishan Ceramics; Agra District; On-site; INR 500,000 - 750,000; Full time

Job summary

Ishan Ceramics in Agra, Uttar Pradesh, is seeking a Store Manager to drive sales, manage daily showroom operations, and lead a high-performing team. The role emphasizes premium customer handling, project-based sales, and strong coordination with cross-functional teams.

The ideal candidate will have 3–4 years in retail sales or store management, with excellent communication and a track record of achieving targets. MBA in Sales & Marketing is a plus; graduates welcome.

Qualifications

• 3–4 years of experience in Retail Sales or Store management.
• Experience in handling premium customers and project sales.
• Excellent communication and negotiation skills.
• Strong understanding of retail operations, inventory management, and sales processes.

Responsibilities

• Achieve monthly and annual store sales targets.
• Drive business growth through walk-in customers, architects, interior designers, contractors, builders, and project sales.
• Monitor sales performance and implement strategies to maximize revenue and profitability.
• Ensure timely follow-up on customer inquiries, quotations, and pending orders.
• Develop long-term customer relationships to generate repeat business and referrals.
• Manage day-to-day showroom operations efficiently.
• Ensure smooth coordination between sales, warehouse, logistics, accounts, and customer service teams.
• Monitor inventory availability and coordinate stock replenishment.
• Ensure compliance with company policies, SOPs, and operational standards.
• Maintain accurate sales reports, customer records, and operational documentation.
• Lead, motivate, and supervise the showroom sales team.
• Allocate daily responsibilities and monitor team performance.
• Conduct regular coaching, product training, and performance reviews.
• Foster a positive and customer-centric work environment.
• Ensure achievement of both individual and team sales KPIs.
• Handle premium and high-value customers professionally.
• Understand customer requirements and recommend suitable products and solutions.
• Resolve customer concerns promptly while maintaining high service standards.
• Build strong relationships with architects, interior designers, builders, and project consultants.
• Conduct site visits whenever required to understand customer or project requirements.
• Coordinate with architects, contractors, and project clients for product selection and execution.
• Ensure timely order fulfillment and project coordination from inquiry to delivery.
• Maintain showroom aesthetics and visual merchandising standards.
• Ensure product displays are attractive, updated, and customer-friendly.
• Coordinate with the VM team for seasonal displays and promotional activities.
• Monitor showroom presentation to enhance customer engagement.
• Monitor store KPIs including sales conversion, average billing value, customer satisfaction, and team productivity.
• Analyze sales trends and identify growth opportunities.
• Prepare periodic MIS reports and present business updates to management.
• Drive continuous improvement initiatives to enhance store performance.

Skills

Leadership

Team management

Communication

Customer relationship management

Sales strategy

Education

Bachelor's degree

MBA/PGDM in Sales & Marketing

Job description

Role & responsibilities

• Achieve monthly and annual store sales targets.
• Drive business growth through walk-in customers, architects, interior designers, contractors, builders, and project sales.
• Monitor sales performance and implement strategies to maximize revenue and profitability.
• Ensure timely follow-up on customer inquiries, quotations, and pending orders.
• Develop long-term customer relationships to generate repeat business and referrals.

Store Operations

• Manage day-to-day showroom operations efficiently.
• Ensure smooth coordination between sales, warehouse, logistics, accounts, and customer service teams.
• Monitor inventory availability and coordinate stock replenishment.
• Ensure compliance with company policies, SOPs, and operational standards.
• Maintain accurate sales reports, customer records, and operational documentation.

Team Management

• Lead, motivate, and supervise the showroom sales team.
• Allocate daily responsibilities and monitor team performance.
• Conduct regular coaching, product training, and performance reviews.
• Foster a positive and customer-centric work environment.
• Ensure achievement of both individual and team sales KPIs.

Customer Relationship Management

• Handle premium and high-value customers professionally.
• Understand customer requirements and recommend suitable products and solutions.
• Resolve customer concerns promptly while maintaining high service standards.
• Build strong relationships with architects, interior designers, builders, and project consultants.

Site Visits & Project Coordination

• Conduct site visits whenever required to understand customer or project requirements.
• Coordinate with architects, contractors, and project clients for product selection and execution.
• Ensure timely order fulfillment and project coordination from inquiry to delivery.

Visual Merchandising

• Maintain showroom aesthetics and visual merchandising standards.
• Ensure product displays are attractive, updated, and customer-friendly.
• Coordinate with the VM team for seasonal displays and promotional activities.
• Monitor showroom presentation to enhance customer engagement.

Business Performance

• Monitor store KPIs including sales conversion, average billing value, customer satisfaction, and team productivity.
• Analyze sales trends and identify growth opportunities.
• Prepare periodic MIS reports and present business updates to management.
• Drive continuous improvement initiatives to enhance store performance.

Preferred candidate profile

• 3-4 years of experience in Retail Sales, including at least 2 years in a Store Manager or Assistant Store Manager role.
• Strong leadership and team management skills.
• Experience in handling premium customers and project sales.
• Good exposure to architect, builder, and contractor coordination.
• Excellent communication, negotiation, and customer relationship management skills.
• Strong understanding of retail operations, inventory management, and sales processes.
• Ability to achieve business targets in a fast-paced retail environment.

• Graduate in any discipline.
• MBA/PGDM in Sales & Marketing will be an added advantage.