Cluster Manager

Indian Silk House Agencies; Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Indian Silk House Agencies is seeking a results-driven Cluster Manager to lead a cluster of stores and drive sales and operational excellence across the region. The role demands strong leadership, data-driven decision making, and the ability to develop high-performing store teams.

You will oversee store performance, ensure brand standards, and collaborate with Marketing, VM, and Merchandising to execute campaigns. Travel across UP and Delhi is expected.

Qualifications

• Graduate or postgraduate in Business Administration, Retail Management, or a related field.
• 5–8 years of experience in apparel, fashion, or lifestyle retail managing multiple stores.
• Strong leadership, team management, and interpersonal skills.
• Willingness to travel extensively for store visits and reviews.
• Proficiency in retail KPIs and performance analysis.

Responsibilities

• Drive sales, profitability, and business growth across multiple stores.
• Lead, mentor, and develop Store Managers and sales teams to meet revenue targets.
• Ensure SOPs, visual merchandising, and brand standards compliance.
• Monitor KPIs and implement improvement plans.
• Conduct store visits and audits to ensure operational excellence.
• Collaborate with Marketing, VM, and Merchandising for promotions.
• Identify growth opportunities and support store openings.
• Foster accountability and high performance across teams.
• Analyze store performance and provide actionable insights.
• Ensure inventory control to maximize sales and minimize losses.
• Drive customer experience and sales across locations.

Skills

Leadership

Team management

Interpersonal skills

Analytical mindset

Retail performance analysis

Education

Graduate/Postgraduate in Business Administration, Retail Management, or related field

Tools

Microsoft Office

Job description

Founded in 1971, Indian Silk House Agencies (ISHA) is one of India's most trusted ethnic wear brands, with a legacy spanning over five decades. Renowned for our handpicked sarees and traditional wear, we've earned the loyalty of generations by blending heritage craftsmanship with contemporary fashion. Today, ISHA operates 70+ stores across India, with a strong presence in East and Central India and an expanding national footprint.

As we accelerate our growth, we're looking for a dynamic, results-driven Cluster Manager to lead a cluster of stores, drive operational excellence, and build high-performing teams.

Responsibilities

• Drive sales, profitability, and overall business growth across multiple stores within the assigned region.
• Lead, mentor, and develop Store Managers and sales teams to achieve revenue and customer service targets.
• Ensure compliance with SOPs, visual merchandising guidelines, and brand standards.
• Monitor key performance indicators such as sales, conversion, productivity, and profitability, and implement improvement plans.
• Conduct regular store visits and audits to maintain operational excellence and compliance.
• Resolve customer escalations and ensure a superior shopping experience.
• Collaborate with Marketing, VM, and Merchandising teams to execute promotions and seasonal campaigns.
• Identify growth opportunities and support new store openings and expansion initiatives.
• Foster a culture of accountability, engagement, and high performance across teams.
• Analyze store performance and provide actionable insights to drive continuous improvement.
• Ensure effective inventory management and control to maximize sales and minimize losses.
• Drive team productivity and maintain high standards of customer service across all locations.

Requirements

• Graduate/Postgraduate in Business Administration, Retail Management, or a related field.
• 5-8 years of experience in apparel, fashion, or lifestyle retail with hands-on experience managing multiple stores.
• Strong knowledge of the local retail market in UP or Delhi.
• Strong leadership, team management, and interpersonal skills.
• Analytical mindset with the ability to drive business performance through data and insights.
• Proficiency in retail KPIs, performance analysis, and Microsoft Office.
• Ability to lead, coach, and develop high-performing teams.
• Willingness to travel extensively for store visits, audits, and business reviews within the assigned region.
• Experience in driving sales, customer experience, and operational excellence across multiple locations.